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THE BANK OF NEW YORK MELLON CORPORATION

Specialist Telecommunications Consultant - AV Technical Support

THE BANK OF NEW YORK MELLON CORPORATION - New York City, NY

is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon BXP technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers.

Digital Workplace Technologies (DWT)

is responsible for the overall vision, strategy and implementation of end user technologies and services at BNY Mellon. DWT provides tightly integrated services, support and tools for BNYM end users and is also responsible for the management, enhancements and monitoring of our technologies.

The primary job responsibility of this role is to provide advanced AV technical support and troubleshooting to the BNY Mellon user community in a fast-paced, customer-focused environment while providing a variety of service functions in an organized and professional manner.

Key responsibilities include:

Investigate, analyze and resolve complex incidents and determine the appropriate solution.

Establish and maintain effective partnerships with customers.

Demonstrate customer service with follow-up and follow-through on incidents and establishing rapport with Executive clients.

Maintain on-going communication with customer, exercising independent judgment and providing alternative solutions.

Assist in remote troubleshooting.

Research team resources for adherence to approved solutions.

Enters timely documentation of all tickets (Remedy) with follow through to closure.

Write end-user communications and develop/deliver end-user training.

Support technologies such as: TCP/IP network connections (both wired and wireless); Windows and Macintosh operating systems and associated productivity software packages; iPhone/iPad/Android connectivity; Video Conferencing platforms (ex. Cisco, Polycom, Tandberg); Audio components (Audio mixers, PA Systems, wired & wireless MICs); Webcasting tools (Adobe Connect, Qumu, or other platforms); Control System functionality (Crestron, Polycom, Cisco); Small project management (OS and hardware upgrades) and engineering/R&D environments.

Utilize tools and judgment to escalate incidents to the appropriate IT support groups for resolution.

Provide subject matter expertise for assigned topics and technology, and support knowledge transfer.

Promote, follow, and enhance processes, procedures and standards ensuring quality, efficiency and customer satisfaction.

Take ownership and action on issues and follow through on commitments to completion.

Display superb customer focused IT support, develop and maintains relationships within the business at every level. Communicate both technically and non-technically.

Work in a virtual global environment to provide support for traveling Executives.

Provide technical planning and support for Executive video conference meetings and web cast events.

Review daily conference schedules and collaborate with team to ensure appropriate coverage.

Provide technical assistance Executive conference center users and external clients as required.

Respond to user questions and provide in room AV support as required.

Provide Engineering and maintenance support for A/V equipment .

Perform proactive multimedia room checks.

Specialist Telecommunications Consultant->> Conducts research and analysis in support of emerging technologies. Responsible for the specification, design, implementation and support of complex telecommunication systems and networks. May allocate/coordinate work within a team/project. Conducts network architecture planning and the development and maintenance of technical standards and network practices. Manages the specification/design, procurement and setup of telecommunications hardware. Provides performance analysis of software, hardware and network systems. Troubleshoots highly complex telecommunications hardware and software problems. Responsible for the specification, design, consolidation and support of the local communications network. Plans and oversees the implementation of new technology and systems. Consults with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases. Communicates with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services. Evaluates services/products as possible solutions for future requirements or as a replacement/upgrade to existing network. Develops and leads implementation of telecommunications disaster recovery plans to ensure business continuity. Contributes to the achievement of related teams' objectives.

Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience is required, advanced degree is preferred.

Six to eight (6-8) years of related infrastructure experience is required.

Experience in the securities or financial services industry is a plus.

InfoComm CTS certification is preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

Primary Location:

United States-New York-New York

Internal Jobcode:

45130

Job:

Information Technology

Organization:

Technology Services Group-HR06725

Requisition Number:

1713666

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.

Minorities/Females/Individuals With Disabilities/Protected Veterans.

8 days

THE BANK OF NEW YORK MELLON CORPORATION

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Specialist Telecommunications Consultant - AV Technical Support THE BANK OF NEW YORK MELLON CORPORATION - New York City, NY, United States

   

Location: New York City, NY

Company Profile:
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. As of December 31, 2013, BNY Mellon had $27.6 trillion in assets under custody and/or administration, and $1.6 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com, or follow us on Twitter @BNYMellon.