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CIT Group Inc.

Specialist II - Digital Support Specialist

CIT Group Inc. - Pasadena, CA

Founded in 1908, CIT (NYSE: CIT) is a financial holding company with more than $65 billion in assets. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has more than $30 billion of deposits and more than $40 billion of assets. It provides financing, leasing and advisory services principally to middle market companies across a wide variety of industries primarily in North America, and equipment financing and leasing solutions to the transportation sector. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. The Digital Support Specialist reports directly to VP of Digital Support. The Digital Support Specialist assists CIT and OneWest Bank Call Centers as well as OneWest Bank branches and customers with any escalations pertaining to Online Banking, Bill Payment, External Transfer, Mobile Banking, and New Account Applications. The Digital Support Specialist also has delegated authority to assist OWB Branches with negotiations on rates for qualified CD and NMD products.*Responsible for providing digital support and guidance to our digital customer base. Customer support will be provided through the digital communications received directly from customers as well as occasional call backs to the customer.*Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment.*The Digital Support analyst will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.*Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts*Knowledge of current online banking functionality available in the financial industry *Knowledge of the various operating systems available used/compatible with Online Banking ex: Windows, IOS*Knowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Safari*Knowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android *Requires excellent verbal and written communication skills*Knowledge of computer software programs such as MS Office

8 days 5 hours ago

CIT Group Inc.


Specialist II - Digital Support Specialist CIT Group Inc. - Pasadena, CA, United States


Location: Pasadena, CA

Company Profile:
CIT Group Inc. operates as the holding company for CIT bank that provides commercial financing and leasing products; and a suite of savings options in the United States. The company operates in five segments: Corporate Finance, Transportation Finance, Trade Finance, Vendor Finance, and Consumer. The Corporate Finance segment offers lending, leasing, and other financial and advisory services to small and middle-market companies in various industries, such as commercial and industrial, communications, media and entertainment, healthcare, and energy. The Transportation Finance segment provides aircraft and railcar, leasing and financing solutions to operators and suppliers in the aviation and railcar industries. This segment also offers lending and other financial products and services to companies in the transportation sector, such as business aircraft, maritime, and aerospace and defense industries. The Trade Finance segment provides a range of domestic and international customized credit protection, lending, and outsourcing services that include working capital and term loans, factoring, receivables management products, bulk purchases of accounts receivable, import and export financing, and letter of credit programs to retail supply chain companies. The Vendor Finance segment partners with manufacturers, distributors, dealers, and product resellers to deliver financing and leasing solutions to end-user customers for the acquisition of equipment. The Consumer segment offers government-guaranteed student loan portfolios, which are in run-off. The company also provides account receivables collection, acquisition and expansion financing, asset management and servicing, credit protection, financial risk management, import and export financing, insurance, letters of credit, and mergers and acquisition advisory services, as well as debt restructuring, underwriting, and syndication services. CIT Group Inc. was founded in 1908 and is headquartered in Livingston, New Jersey.