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Windstream Communications.

Specialist-Help Desk Tech - Military veterans preferred

Windstream Communications. - Hazelwood, MO

General Summary:Under the supervision of a designated Help Desk Manager, the Specialist-Help Desk Technician answers incoming calls from Hospitality Guests. This position will assist the guest by troubleshooting internet connectivity issues while the guest is staying at a supported property. Job Responsibilities:
Provide customer service, through a central operations center, by answering calls in order to resolve internet connectivity issues; and, ensure the resolution of problem assessment, diagnosis, and repair
Maintain accurate and timely status reports of service events in the company\u2019s ticketing system
Desired Qualifications:
Working knowledge of cabling infrastructure and basic knowledge of data networking
Ability to perform general technology data \u201cRemote Support\u201d services
Capable of performing administrative tasks such as time reporting, material ordering, task tracking, and database management
Ability to articulate steps to non-technical customers
Ability to maintain and install peripheral equipment such as: modems, computers, printers, and fax machines
Knowledge of network equipment for video conferencing, data, or VOIP transmission
Proficient in at least one system manufacturer such as HP, Cisco
Competent in maintaining company tools for the purpose of ensuring company assets are kept in working condition.
Possess intermediate technical skill in internet connectivity and basic network infrastructure
Ability to accommodate a flexible schedule, including overtime when necessary
Ability to use diplomacy when working with challenging or demanding customers
Ability to quickly and successfully build rapport with a wide range of customers
Demonstrate organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Excellent verbal and written communication skills, telephone voice, and telephone etiquette
Capacity for collaboration across the organization
AA/AS degree in technology related field is preferred; but not required
1-2 years of telephone support experience is preferred; but not required
Certificates/ Licenses: CompTIA (A , Network ) is preferred; but not required
Minimum Requirements:High School diploma or equivalent and at least six months experience. College hours; or, college degree; or, applicable military experience may be substituted for some experience as deemed appropriate.Hazelwood MO 601-603 Lambert P (6536)601-603 Lambert Point Dr Hazelwood, 63042

11 days 3 hours ago

Windstream Communications.


Specialist-Help Desk Tech - Military veterans preferred Windstream Communications. - Hazelwood, MO, United States


Location: Hazelwood, MO

Company Profile:
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark. Windstream Holdings, Inc. provides communications and technology solutions in the United States. The company offers managed services and cloud computing services to businesses, as well as broadband, voice, and video services to consumers primarily in rural markets. Its primary business service offerings include integrated voice and data services, multi-site networking, data center services, managed services, high-speed Internet, voice services, and carrier services.