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Ross Stores, Inc.

Specialist, Store Protection

Ross Stores, Inc. - Decatur, AL

Specialist, Store Protection

in

Decatur

Alabama

The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

ESSENTIAL FUNCTIONS:

Mitigating Theft & Fraud

Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.

Gather theft indicators and use internal and external intelligence to positively impact shortage trends.

Effectively communicate with store leadership and members of the Loss Prevention team.

Maintaining a Safe & Secure Environment

Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.

Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

Minimizing Operational Shortage

Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.

Observe and provide feedback on proper checkout procedures for customers and associates.

Developing Great Teams & Partnerships

Provide excellent customer service by greeting customers and answering questions.

Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.

* Other duties as assigned to support Loss Prevention initiatives.

COMPETENCIES:

Communication Skills

Customer Service Focus

Self-Confidence

Conflict Management

Self-Control

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

High School diploma or equivalent education

Demonstrated ability to work effectively both independently and within a team in a fast-paced environment

Strong written and oral communication skills

Demonstrated ability to build and maintain working relationships with associates at all levels of the organization

Excellent customer service skills

Demonstrated ability to effectively problem solve

Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:

Retail experience or similar training

Loss Prevention/security work experience and/or training in a retail setting

Possession of current and valid security guard registration card

PHYSICAL REQUIREMENTS:

Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another

Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs

Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

SUPERVISORY RESPONSIBILITIES:

None

'120542

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8 days 18 hours ago

Ross Stores, Inc.

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Specialist, Store Protection Ross Stores, Inc. - Decatur, AL, United States

   

Location: Decatur, AL

Company Profile:
Looking for a new spring dress? Get the same dresses you see at department stores for a fraction of the price. Fall in love with florals, make a statement in a sheath dress, or go bold with brights. Find them all at Ross.