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Spanish Bilingual Social Media Content Moderator - Military veterans preferred

Cognizant - Phoenix, AZ

Social Media Content Moderator


Become and remain knowledgeable about Leading social media products and community standards
Assist our community and help resolve inquiries empathetically, accurately and on time
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what\u2019s right for our community in supporting leading social media objectives
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce social media terms of use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy

Min. requirements:

Language requirements:
English Proficiency (Written and Verbal)
Reasoning/analytical capabilities:
Ability of reason and analytical skills in diverse situations
Degree of secondary education/college desirable

1 year of process services and client support required
1 years of Social Media monitoring experience preferred
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each \u2018rep\u2019 \u2013 which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance abuse standard policies and training materials


9 days 20 hours ago



Spanish Bilingual Social Media Content Moderator - Military veterans preferred Cognizant - Phoenix, AZ, United States


Location: Phoenix, AZ

Company Profile:
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.