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Services Compliance Consultant

Lowe's. - Mooresville, NC

Job Description:

The primary purpose of this role is to ensure that Lowe's remains in compliance with all government regulations and license requirements to provide a suite of services across the US. This includes responsibility for licenses compliance, store signage, and working cross-functionally with business areas including but not limited to Legal, Tax, Risk, Marketing, and Employment to develop strategies that warrant service compliance. This role also supports the services business in creating Omni-channel efficiencies with compliance guidelines and processes required for the Installation and Repair Services organization to continue business operation.


· Oversees compliance of all service provider agreements and manages these agreements (including repair); drives projects to completion that implement processes to maintain or improve compliance efficiency

· Drives innovation and efficiency across the team applying a deep understanding of the services organization for both CSC and field/store based operations

· Collaboratives with Claims, Regulatory, Litigation, or Risk teams on any litigation dealing with a service provided or a service provider and reviews/documents of findings, identifies appropriate departments to contact, and works with stakeholders on compliance resolution

· Ensures EPA compliance on the federal, state, and local level for any service provided by Lowe's and documents/reviews all EPA complaints and develops reports of findings and recommended resolution to senior leadership

· Handles legal requests (i.e. in the field or services) and manages the associated requirements, compliance support, and adherance to the established processes

· Partners with legal to ensure the language and terms used in contracts are in compliance and identifies legislation that may affect future compliance requirements; develops processes and systems to meet these requirements and provides documentation of changes

· Conducts claims analysis and reporting examining expense dollars and customer or service provider complaints to work with stakeholders on mitigation of expenses

· Manages the consistency in content and marketing compliance from a services perspective, including language on all services pages,, in-store signage, customer handouts, etc.)

· Works with service providers and Loss Prevention to conduct background checks and services as the escalation point for issues and decision making

· Participates in permit auditing to ensure Lowe’s is compliant with permit requirements for the business

Minimum Requirements:

· Bachelor’s Degree in Business or related field

· 5 years of e xperience working in a professional environment

· 3 years of experience working as a Manager of Compliance or equivalent

· Experience managing project teams and working cross-functionally

· Experience in negotiation and relationship building

Preferred Qualifications:

· Master’s Degree, MBA or related field

· 4 years of experience in installation and/or repair services


· Experience working in a retail, specifically in Home Improvement

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit

Job ID: 1341114BR

Line of Business: Corporate

Job Category: Store Operations Support

Department: 0163 - Services Pricing & Compliance

Employment Type I: Regular

Employment Type II: Full-Time

Location #: 1999

Location Name: CSC-Mooresville

City: Mooresville

State: NC

EEO Statement:

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

101 days 8 hours ago



Services Compliance Consultant Lowe's. - Mooresville, NC, United States


Location: Mooresville, NC

Company Profile:
Lowe’s has been helping our customers improve the places they call home for more than 60 years. Founded in 1946, Lowe’s has grown from a small hardware store to the second-largest home improvement retailer worldwide. Our story began in North Carolina, when Carl Buchan, part owner of the North Wilkesboro Hardware Company, envisioned creating a chain of hardware stores. He purchased the company from his brother-in-law and partner and had the foresight to anticipate a post-World War II building boom. By eliminating wholesalers and dealing directly with manufacturers, Lowe’s established a lasting reputation for low prices.