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Stanley Black & Decker, Inc.

Service Technician I

Stanley Black & Decker, Inc. - New Orleans, LA

Service Technician I


New Orleans


Job Description



Service Technician I

Reports To:

Service Operations manager

FLSA Status:


Potential Next Assignments:

Service Technician II


Working inside a Factory Owned Service Center, this position is responsible for repairing different types of portable power tools, pneumatic tools and other light construction equipment like compressors and generators within the following brands - DeWALT, Porter Cable, Bostitch and Black & Decker

The position requires an individual to be able to follow a standardized repair process which would include the diagnosing / trouble-shooting of the tool failure, identifying a solution and then repairing the product.

Set in a team environment, the position is fast paced and challenging where a successful candidate would need to possess strong time management skills, able to complete tasks correctly in a timely manner and work efficiently to produce results.

On-the-job training is provided on more specialized products along with competitive wage, incentives tied to performance and career advancement with technician role and within the overall service Center


High school diploma or the equivalent and/or work related experience

Possess mechanical aptitude and demonstrate repair experience if applicable

Ability to interpret mechanical diagrams, wiring schematics and printed servicing data;

Knowledge of electricity principles and air flow as it applies to a power source for power tools;

Ability to diagnose mechanical and electrical faults in power tools and equipment

Be dependable, reliable and need minimal supervision;

Ability to perform simple mathematical calculations;

Maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker;

Adhere to the company’s service policies at all times;

Possess the ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality;

Result focused, goal driven and deliver results from an individual and team perspective;

Able to work Monday-Friday with occasional evenings and weekends as needed. Must be able to be flexible with work schedule.


Maintenance & Repair:

Simple repairs to all portable electric and pneumatic tool, light construction equipment, & outdoor products

Troubleshooting tool failure--fully or partially disassembling unit to examine components for wear/defects and replacing parts that are worn or defective

Client Relations:

In certain situations, explain needed services to customer to gain approval to proceed

Safe Work Practices:

Assisting with maintenance of shop equipment and maintains clean and safe work environment

Inspect workplaces for safe working environments and report unsafe conditions

Properly inspect tools and equipment for safe operation prior to use, returning tools in good condition to appropriate storage area after use

Process Compliance & Administration:

Product testing completed repairs and ensuring quality of repair

Completing work orders using repair parts and labor to include pricing and pertinent customer information

Complying with all operating procedures & policies

Managing inventory by ensuring accuracy with parts and accessories

Perform miscellaneous tasks as directed

EEO Statement

All qualified applicants to Stanley Black & Decker will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, veteran's status, age, disability or any other characteristic protected by law

Requisition Number:



New Orleans


US - GTS - Sales and Marketing

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9 days 14 hours ago

Stanley Black & Decker, Inc.


Service Technician I Stanley Black & Decker, Inc. - New Orleans, LA, United States


Location: New Orleans, LA

Company Profile:
When you trace it all the way back, it comes down to three individuals: Frederick Stanley, Duncan Black, and Alonzo Decker. Three passionate individuals who built powerful companies that they were so proud of they put their names on them. Hundreds of years later, we’re proud to continue their legacies and we’re proud to carry their names forward. In 1843, Frederick Stanley started a small shop in New Britain, Connecticut, to manufacture bolts, hinges, and other hardware from wrought iron. With superior quality, consistent innovation, and rigorous operational improvement, Stanley’s company defined excellence, and so did his products. In 1910, S. Duncan Black and Alonzo G. Decker started their shop, similar in size at first, in Baltimore, Maryland. Six years later they changed the world by obtaining the world’s first patent for a portable power tool, and the company they built has been changing the world ever since. Both companies grew in parallel over the ensuing decades, amassing an unparalleled family of brands and products and an even more impressive wealth of industry expertise. In 2010, the two companies combined to form Stanley Black & Decker, to deliver the tools and solutions that industrial companies, professionals, and consumers count on to be successful when it really matters. Just as it was in 1843, our passion for excellence is seen around the world in our disciplined operations, purposeful business growth, and loyal customer relationships.