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Titan Machinery

Service Manager

Titan Machinery - Grundy Center, IA

Overview
 Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.  
 
The principal function of service manager is to manage the service department in a manner to meet the dealership objectives by effectively scheduling and supervising the service department employees to ensure repair work is performed in a professional and safe method and that all necessary administration is handled promptly.  This includes communication with customers, vendors, explaining and selling service work, the prompt and accurate billing of customers, internal and warranty work, maintaining a properly equipped and clean service shop, monitoring service sales and profitability and insuring the shop stays busy year around.
Responsibilities

Responsible for handling all customer inquiries and communications.  This includes advising customers of repair estimates, proper maintenance schedules and techniques, resolving customer complaints, and ensuring that we are \u201cdelighting\u201d the customer.
Understand the financial drivers of the service department.  Manage the department to ensure that the department meets or exceeds goals.
Responsible for marketing the service department and ensuring that there is adequate work flowing through the service department to ensure a consistent income stream.
Recruit, hire, and maintain an effective workforce for the service department.
Responsible for managing the workflow within the service department.  This includes effectively managing work schedules, employee schedules, customer work orders, and the overall schedule for the service department.
Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
Ensure that the service department has the proper supplies and tools to be efficient and effective.
Work with the Parts Manager, Equipment Sales Consultants and the Area/District Product Support Manager to ensure that the Store runs efficiently and effectively and that we are \u201cdelighting\u201d the customer
Be a role model in the areas of environmental health and safety.
Responsible for scheduling the safe delivery and pickup of all equipment.
Ensure that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with Federal, State, and Local laws and regulations pertaining to semis and other company vehicles.  This includes ensuring that drivers follow all applicable company and government regulations and laws.
Responsible for the upkeep and overall appearance of the service department, company vehicles, and the dealership\u2019s yard.
Responsible for all administrative work associated with the service department including work order and warranty claim administration.
Responsible for the ongoing training and development of all service department employees.
And other duties as assigned by the Area/District Product Support Manager.

Qualifications

Required:

5 or more years of work experience in related service operations
Ability to effectively lead and manage people
Effective at time management and multi-tasking
Comprehensive understanding of internal and external business
Demonstrated strong verbal and written communication skills
Ability to effectively and efficiently resolve employee and customer conflicts
Demonstrated ability to operate in a fast-pace, changing environment
Demonstrated client service skills and the ability to develop strong business relationships
Demonstrated strong negotiation and closing skills
Demonstrated ability to handle highly confidential and sensitive information
Excellent organizational skills
Demonstrated ability to prioritize work and meet deadlines efficiently
Keen attention to detail and a high level of initiative and ability to work independently
Strong computer skills including good working knowledge of Microsoft Office
Ability to travel up to 30% of the time
Ability to perform in a fast-paced, stressful work environment
Ability to handle and resolve frequent interpersonal conflict
Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
Exemplifies Titan Machinery's Core Values

 
 
What Titan Machinery Can Offer you:\u2022 Health, Vision, and Dental \u2022 HSA (Health Savings Account) FSA (Flexible Spending Account) \u2022 401(k) \u2022 Life and Disability Insurance \u2022 (PTO) Paid Time Off \u2022 Paid Holidays\u2022 EAP (Employee Assistance Program)\u2022 Uniform Cost Sharing \u2022 Tuition Assistance \u2022 Tool/Equipment Allowance for Service Technicians \u2022 Working for an equipment dealership that provides best-in-class service
 

9 days 12 hours ago

Titan Machinery

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Service Manager Titan Machinery - Grundy Center, IA, United States

   

Location: Grundy Center, IA

Company Profile:
Our mission is to be Equipment Experts, providing best in class solutions for our customers and suppliers.