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Google, Inc.

Service Manager, TV and Media Solutions, YouTube

Google, Inc. - San Bruno, CA

Service Manager, TV and Media Solutions, YouTube


San Bruno


As Service Manager for YouTube TV and Media Solutions you will plan and execute programs to run service and content operations for YouTube TV. You will build and refine a sustainable operations framework to support the continued growth and scale of the business.

You will be highly proficient in measuring operational benchmarks, and drive tangible process improvements. The role is fast-paced and will involve problem solving to optimize running processes for our extended TV operations workforce. You will diagnose complex workflows and business processes, and synthesize supporting data to help executives make fact-based decisions. You will plan, launch, and execute process redesign and resourcing strategies and will work independently to define required people, processes, tools, and systems.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.


Manage day-to-day digital operations for YouTube TV. Take a leading role to plan our service management vision, and design processes for scale and growth.

Manage operational metrics and key performance indicators - keep track of operational volume, performance and impact, and execute plans to improve the measures.

Partner with cross-functional teams to build the right operational process and tooling investments.

Develop operational documentation and implement training programs for knowledge retention.

Forecast and plan operational and capital expenses.


Minimum qualifications:

BA/BS degree in Computer Science or equivalent practical experience.

3 years of project management experience.

3 years of experience in managing vendor/contractor extended staff.

3 years of experience in querying and wrangling data sets, and transforming them into insights and visualizations.

Preferred qualifications:

3 years of experience in TV or media industry, OTT (over-the-top) service operations, or equivalent experience.

Working proficiency with BPMN (Business Process Mapping Notation) modeling.

Domain expertise with common TV operations workflows such as program replacement, blackouts, VOD content operation.

Ability to lead and strive in a highly cross-functional team environment, especially with engineering and product stakeholders.

Passionate about perfection, and understands urgency and priorities of running a 24/7 service.

Attentive to detail, with excellent written and oral business communication skills.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies:

Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

187 days 11 hours ago

Google, Inc.


Service Manager, TV and Media Solutions, YouTube Google, Inc. - San Bruno, CA, United States


Location: San Bruno, CA

Company Profile:
Google Inc., a technology company, builds products and provides services to organize the information. The company offers Google Search, which provides information online; Knowledge Graph that allows to search for things, people, or places, as well as builds systems that recognize speech and understand natural language; Google Now, which provides information to users when they need it; and Product Listing Ads that offer product image, price, and merchant information. It also provides AdWords, an auction-based advertising program; AdSense, which enables Websites that are part of the Google Network to deliver ads; Google Display, a display advertising network; DoubleClick Ad Exchange, a marketplace for the trading display ad space; and YouTube that offers video, interactive, and other ad formats. In addition, the company offers Android, an open source mobile software platform; hardware products, including Chromebook, Chrome, Chromecast, and Nexus devices; Google+ to share things online with people; Google Play, a cloud-based digital entertainment store for apps, music, books, and movies; Google Drive, a place for users to create, share, collaborate, and keep their stuff; and Google Wallet, a virtual wallet for in-store contactless payments. Further, it provides Google Apps, which include Gmail, Calendar, and Google Sites that are built for people to work anywhere, anytime, on any device without loss of security or control; Google Maps Application Programming Interface; and Google Earth Enterprise, a software solution for imagery and data visualization. Additionally, the company offers Google App Engine, a platform as a service offering; Google Cloud Storage; Google BigQuery for real time analytics; Google Cloud SQL for structured query language; and Google Compute Engine, an infrastructure as a service platform. It also offers mobile wireless devices, and related products and services. Google Inc. was founded in 1998 and is headquartered in Mountain View, California.