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Service Dispatcher

Tremco Incorporated. - Kansas City, MO

Regional Dispatcher

*This is a work from home position

The WTI Region Dispatcher is responsible for the scheduling and oversite of project volume for an assigned region.

The Region Dispatcher ensures project volume is managed and executed within established business rules and

objectives. Key responsibilities include ensuring accurate field reporting, timely completion of jobs and project

backlog management This position will have authority to make scheduling changes as required to manage scope

changes, unplanned work, and weather related changes, The Project Dispatcher has excellent communication and time management skills.

Oversee the task life cycle for regional project volume:














Work with WTI Supervisors to manage projects


Develop project crews


Determine planned finish dates to update SLA


Communicate project information to Business Operations Project Administrator for SAP updates

Maintain and update specific customer skills

Update and maintain WTI Technician skills and qualifications, relocate resources to a temporary home base

Scheduling Emergency work, or non-scheduled work and tracking in jeopardy projects,

Managing resource utilization

Understanding scheduling rules and objectives and expected system behavior

Metrics reporting

End of day status checks

Complete the end of month job site inspection processing

Update scheduling criteria

Train new supervisors on field software tools







Maintain resource calendars to allow or restrict overtime, and manage summer and/or winter hours

Be available to provide Tier 3 support


Associate’s degree or equivalent from two-year college or technical school

2-4 years related experience and/or training

Other Skills and Abilities:

Superior written, oral and digital communication skills

Able to effectively communicate with all field personnel

Computer Literacy, E-Mail, web, SAP, Excel, Word, IOS, Click is a plus but not a requirement

Processing Information Compiling, coding, cataloging, calculating, auditing or verifying

information or data

Organizing, planning and prioritizing work developing specific goals and plans to prioritize,

organize and accomplish work

Thinking creativity developing, designing or creating new applications, ideas, relationships

Performing Administrative activity: performing day to day administrative tasks such as

Maintaining information files and processing paperwork

Experience with Project Management and Gantt charts is a plus but not a requirement

Must be comfortable with current technology devices and operating systems

Familiar with the Davis Bacon act and prevailing wage

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

10 days 21 hours ago

Tremco Incorporated.


Service Dispatcher Tremco Incorporated. - Kansas City, MO, United States


Location: Kansas City, MO

Company Profile:
It was 1928 when William Treuhaft opened his small roofing materials manufacturing plant in Cleveland, Ohio. The company was called Tremco Incorporated. Today Tremco is an RPM International Inc. affiliate company employing over 2,000 people. Tremco consists of operating divisions specializing in the manufacture and sale of roofing materials and services, construction sealants, glazing and gaskets, waterproofing systems, air barrier and fire stopping systems and a host of custom-designed products, programs and services dedicated to the worldwide construction and maintenance and repair industries. We are committed to helping our customers develop and maintain high performance buildings that operate with the lowest possible life-cycle costs. Tremco consists of Tremco Commercial Sealants & Waterproofing, Tremco Roofing and Building Maintenance, WTI, Republic Powdered Metals, Tremco Barrier Solutions and Canam. The facilities of each company are ISO 9001/9002 Registered.