Live chat
Harris Corporation.

Service Desk Technician

Harris Corporation. - Melbourne, FL

Service Desk Technician

in

Melbourne

Florida

Service Desk Technician 10/27/17--Help Desk/Technical SupportUSA - FL - Melbourne

Refer

Save

Apply

Job ID:

CHQ20172710-21657

Description:

Position

: Service Desk Technician

REQ ID

: CHQ20172710-21657

Location

: Melbourne, FL

Job Description:

We are looking for a customer service oriented IT Technician to provide technical support to our internal and external users in an efficient and accurate manner. You represent the Harris IT organization and your goal is to make sure the customer experience and solutions are maintained to the standards set by Harris.

Key Responsibilities:

Provides Service Desk Services that meet or exceeds the initiatives identified by Harris

Supports incoming calls for approximately 23,000 internal employees to meet Service Level Goals

Ability to work in fast paced environments and adapt quickly to changing situations

Schedule Flexibility and able to work after hours (

Shifts 2 or 3

) and

Weekends

Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication

Strong problem-solving and trouble-shooting skills

Follow Standard Operating Procedures

Maintains Internal support documentation and Website content

Identify and escalate situations requiring urgent attention

Respond to requests for technical assistance via Phone, Email or Chat

Diagnose and resolve technical hardware and software issues

Log all Service Desk Interactions via Service Management System

Follow up with customers to ensure issue has been resolved

Participates on project initiatives

Support training of new team members and provide on-going training.

Support Disaster Recovery Plan

Qualifications:

Associates Degree in Information Technology

preferred

Certifications in ITIL V3 Foundations, HDI, A , Security or Network

preferred

Working knowledge of fundamental operations relevant to Hardware, Enterprise Software (

Windows 7, Office 2013/365, Outlook

), Networking ( Active Directory, Exchange Management, VPN

) and Mobility (

iPhone, Android and Windows Devices

Working knowledge of an IT Service Management applications (

Remedy Preferred

Technical professional with minimum of 5 years of experience in IT Customer Support role,

Service Desk Support Center

preferred

Additional Preferred Qualifications:

Oral and written communications skills

Learning skills

Customer service oriented

Problem Analysis

Problem-solving

Adaptability

Team interaction

Attention to detail

Planning and organizing

Stress tolerance

Proficiency in English

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Job Profile Matching Criteria:

Expertise--Help Desk/Technical Support

LocationUSA - FL - Melbourne

Apply Now

Harris Corporation

Harris Corporation Jobs

Apply Now

Share

16 days 12 hours ago

Harris Corporation.

apply

Service Desk Technician Harris Corporation. - Melbourne, FL, United States

   

Location: Melbourne, FL

Company Profile:
Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion of annual revenue and about 14,000 employees — including 6,000 engineers and scientists. Harris is dedicated to developing best-in-class assured.The Government Communications Systems segment develops, produces, integrates, and supports advanced communications and information systems that solve the mission-critical challenges of civilian, intelligence, and defense government customers. The company is headquartered in Melbourne, Florida.