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DaVita HealthCare Partners Inc

Service Desk Specialist - Physician Support job in Brentwood

DaVita HealthCare Partners Inc - Brentwood, TN

States:

Tennessee (TN)

City:

Brentwood

Due to growth and internal promotions our team is looking to bring on a new Service Desk Specialist in our Brentwood, TN Headquarters. The right person has the ability solve advanced IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for DaVita's physicians and doctors. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.

ESSENTIAL DUTIES & RESPONSIBILITIES

Using advanced IT Knowledge, tools and problem solving skills, determine, diagnose and solve computer-related issues

Provide on-call support as scheduled during non-business hours

Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices

Communicate with customers, providing status updates and follow-up to ensure satisfaction

Complete additional tasks and projects as assigned by Service Desk leadership

Support various hardware and software troubleshooting for our Physicians

Here is what you can expect when you join our Village:

A community first, company second culture based on Core Values that really matter.

Clinical outcomes consistently ranked above the national average.

Award-winning education and training across multiple career paths to help you reach your potential.

Performance-based rewards based on stellar individual and team contributions.

A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Qualifications

Associate's degree from an accredited university preferred

A combination of experience and/or technical certifications may be considered in lieu of the educational requirements

Knowledge of computer, printer, and network troubleshooting and installation procedures

Ability to diagnose and troubleshoot Microsoft products

Ability to work evenings, weekend, and holiday coverage as needed and scheduled

Ability to travel up to 5%

Ability to deal with confidential information and/or issues using discretion and judgment

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.

Join us as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen .

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company. These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money. Please follow link to learn more about this scam.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.

WARNING: Job Recruitment Scam Notice

Learn More: http://careers.davita.com/JobRecruitmentScamNotice

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

9 days 16 hours ago

DaVita HealthCare Partners Inc

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Service Desk Specialist - Physician Support job in Brentwood DaVita HealthCare Partners Inc - Brentwood, TN, United States

   

Location: Brentwood, TN

Company Profile:
DaVita is the dialysis division of DaVita HealthCare Partners Inc., a Fortune 500® company that, through its operating divisions, provides a variety of health care services to patient populations throughout the United States and abroad. A leading provider of kidney care in the United States, DaVita delivers dialysis services to patients with chronic kidney failure and end stage renal disease. DaVita strives to improve patients’ quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. As of December 31, 2013, DaVita operated or provided administrative services at 2,074 outpatient dialysis centers located in the United States serving approximately 163,000 patients. The company also operated 73 outpatient dialysis centers located in 10 countries outside the United States. DaVita supports numerous programs dedicated to creating positive, sustainable change in communities around the world. The company’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.