Service Delivery ManagerAutomatic Data Processing, Inc. - Salt Lake City, UT
ADP is hiring a Service Deliver Manager I. In this position you will be Responsible for the delivery of ADP services and ensuring services are provided in alignment with ADP service and quality standards. Responsible for retention and satisfaction for a combined client base.
Made up of clients with low complexity. Fundamental benefit outsourcing is provided, not a high level of outside parameters involved. Responsible for the delivery of ADP services and ensuring services are provided in alignment with ADP service and quality standards. Must be able to prioritize critical client issues. Able to analyze and bring resolution to complex system and processing issues. Must be able to identify, diagnose and resolve issues affecting client service. Understands the architecture/structure of the system
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Manages daily activities of functional team members to ensure delivery of optimal service, client satisfaction, retention, and profitability.
Provides continual internal communications to enhance the organization’s effectiveness in dealing with critical client issues.Works closely with Implementation staff during the implementation phase and with Account Management to ensure service objectives are met.
Ensures appropriate distribution of client assignments to team personnel.
Provides direction to Operations personnel regarding individual client assignments and high priority project delegation.
Communicates regularly with client to evaluate service satisfaction and to interface on day-to-day service delivery questions.
Provides status reporting to client as appropriate.
Oversees the coordination schedules and resources (including project management of annual enrollment).
Identifies and resolves issues affecting service delivery.
Provides operational reports to management and client according to scheduled deadlines.
Participates in decision-making process within the sites, as required, concerning client support issues and procedures.
Maintains and monitors compliance with operational and procedural standards.
Strong understanding of ADP services and system architecture/structure
Solid technical aptitude and ability to effectively gather and document business requirements.
Performs other related duties as assigned.
3 — 5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll, HRIS and/or system implementation.
Bachelor’s Degree or its equivalent in education and experience
PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
Ability to prioritize critical client issues.
Able to manage time and client conflict resolution.
Able to analyze and bring resolution to complex system and processing issues.
Able to identify, diagnose and resolve issues affecting client service.
Understands the architecture/structure of the system.
Able to communicate complex issues and resolutions by using concise language.
Able to manage projects, including the creation and utilization of a project plan, and ability to effectively gather and document business requirements.
Software in the Cloud. Experts on the Ground: ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
11 days 19 hours ago
applyService Delivery Manager Automatic Data Processing, Inc. - Salt Lake City, UT, United States
ADP® (NASDAQ: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing and human capital management solutions. Leveraging over 60 years of experience and a global footprint spanning more than 40 countries, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.adp.com.
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