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AutoNation, Inc.

Service Advisor - Toyota Gulf Freeway

AutoNation, Inc. - Houston, TX

Company Overview
At AutoNation, doing what\u2019s right by the customer comes standard at 300 locations coast to coast, so it\u2019s no wonder we have served over 10 million happy customers. As a Service Advisor, you\u2019ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you\u2019ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there\u2019s always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.
Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you\u2019ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician\u2019s recommendations to the customer in easy-to-understand language \u2013 and suggest up-sell opportunities to keep the customer\u2019s vehicle safe.
What Will I Do Every Day?

Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver\u2019s license and an acceptable, safe driving record

Why should I come work for AutoNation?

You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

AutoNation is an equal opportunity employer and a drug-free workplace.

23 days 7 hours ago

AutoNation, Inc.


Service Advisor - Toyota Gulf Freeway AutoNation, Inc. - Houston, TX, United States


Location: Houston, TX

Company Profile:
AutoNation, Inc., headquartered in Fort Lauderdale, Florida, is America's largest automotive retailer. AutoNation is a component of the S&P 500 Index and, as of June 30, 2013, AutoNation owns and operates 267 new vehicle franchises in 15 states. AutoNation offers a diversified range of automotive products and services, including new and used vehicles, automotive repair services, and automotive finance and insurance products. AutoNation has sold over 9 million vehicles, the only auto retailer to achieve this milestone. AutoNation seeks to be the best-run, most profitable automotive retailer in the nation.