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First Data Corporation

Senior Training Specialist

First Data Corporation - Hagerstown, MD

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data’s Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Job Responsibilities

Conducts supervisory, management, or non-technical skills training courses for internal or external clients. Uses needs assessment tools to determine effectiveness of proposed training programs. Ensures the creation or successful management of design and development of high-quality, effective, targeted learning and other interventions that help address the specific root causes of human performance gaps. Interacts with functional organizations to develop specifications for communications. Performs Program Impact Analysis, ROI Program Evaluation, and oversees program measures. May compile scorecard. Provide monthly program management support for program roll out. Manage vendor relations. Point of contact for scheduling. Interface for LMS. Data collection for curriculum deployment. Facilitate process improvement sessions where necessary as well develop processes for internal development and delivery of enterprise training programs.

Scope of Job

Complex training issues/activities including analysis of programs. May provide guidance to less experienced training staff.

Autonomy

Performs duties under minimal supervision, applying a broad knowledge of principles, practices and procedures.

Job requirements

Job Requirements

Bachelors degree in Education or related field, 4 years experience, or equivalent.

Competencies

T&D Policies,Stds & Procs

Vendor Evaluation & Selection

Training Needs Analysis

Training Solution Development

Training Delivery

Live Instruction

Training Evaluation

Training Technologies

First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

18 days 6 hours ago

First Data Corporation

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Senior Training Specialist First Data Corporation - Hagerstown, MD, United States

   

Location: Hagerstown, MD

Company Profile:
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.