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Senior Technical Writer, Analytics, inc. - San Francisco, CA

Category: Technology - Technical Documentation

Location: US - California - San Francisco (HQ)

Post Date: 10/02/2017


Technical writers at Salesforce produce documentation and user assistance that helps customers get the most out of the product. We work closely with other writers, product managers, engineers, and the user experience team in an Agile development environment to produce interactive training , in-app assistance, help, guides, and videos for administrators, users, and developers.


You're a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, as well as creating videos, tutorials, and other user assistance for enterprise business applications. You aren't afraid of complex technologies, and have extensive experience producing API, SDK, or other developer documentation. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren't opposing, but complementary, values. You will support scrum teams located in San Francisco, and use the latest in tools and processes in an Agile development environment to deliver the best work of your career!


Own, create, and maintain content and in-app assistance for Salesforce analytics products.

To find out more about Analytics, check out the resources on the Einstein Analytics overview site ((please use the apply button below)).

Required Experience/Skills:

3 years of experience documenting software for technical audiences

Ability to write clean, concise, and approachable content

Ability to quickly learn complex technologies

Ability to manage multiple deliverables within tight deadlines

Extensive experience with API or SDK documentation

Strong team player with excellent communication skills

Bachelor's degree in a technical or communications field

Desired Experience/Skills:

Experience documenting cloud-based enterprise software

Solid understanding of data management concepts

Experience using and documenting analytics tools, including machine learning

Experience with and passion for data visualization and analytics

Working familiarity with code (able to read and maybe write samples)

Experience with source control software such as Perforce

Experience with XML-based authoring tools such as Oxygen

Knowledge of DITA and structured authoring

Experience with video and image editing software

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's World's Most Innovative Company six years in a row and one of Fortune's 100 Best Companies to Work For nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.


7 days 9 hours ago, inc.


Senior Technical Writer, Analytics, inc. - San Francisco, CA, United States


Location: San Francisco, CA

Company Profile: is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.