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Great American Insurance Company

Senior Systems Support Analyst

Great American Insurance Company - Cincinnati, OH

Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a small company culture where your ideas will be heard with big company expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.
Enterprise Content Management team has an opportunity for an experienced Senior Technical Analyst.

Provides production support to end users for ECM applications. Requires after-hours support.

Simulates or recreates user problems to resolve operating difficulties.
Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems.
Documents and communicates systems support issues to end-users.
Maintains CMDB/Knowledge Base for ECM applications.
Prepares analysis for production support of applications and associated documentation.

Recommends system modifications to reduce user problems.
Assists with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
Analyzes, identifies and writes detailed description of user requirements, program functions, and steps required to modify applications or components.
Maintains and configures application to ensure application integrity and reliability:

Tunes application to run smoothly.
Implements enhancements to improve reliability, performance and functionality.
Creates and maintains files, standard reports and ad-hoc reporting.
Maintains application security.
Responds to service requests.

May research, conduct fact-finding, design, code, test and maintain scripts associated with moderately complex efforts/projects.
Contributes to test plan creation, testing, debugging and installation support of an application.
May assist in the development and implementation of upgrade/maintenance schedules for ECM systems.
May participate in Configuration Management, including (but not limited to) Version Control, Software Builds, Baseline Management, Change Management and Release Management and / or coordinating, scheduling and communicating environment activities and deployments.
Builds strong customer relationships.
May lead small to moderately complex projects.

Technical Skills:
(Experience 3 years in the following):

Background in supporting and troubleshooting production applications and systems
Experience with configuring and/or administering complex systems in medium / large environment
Experience with end-user documentation and communication
Knowledge of performance tuning and monitoring
Network traffic knowledge (TCP/IP, load balancers (F5), DNS)
Strong understanding of nested user and group security models, including Active Directory and LDAP
Strong understanding of Transact SQL
Knowledge of PowerShell, Shell (Linux) or other scripting tools, a plus
Experience with FileNet/P8 platform including environment installation and upgrades, a plus
Experience with the following, a plus:

Microsoft Windows Server 2008 and/or 2012
Red Hat 6 Enterprise Linux Server
Experience with Microsoft IIS and/or Apache
Experience with Websphere or Weblogic

Additional Qualifications

Demonstrated ability to establish priorities, organize and plan work to satisfy established timeframes
Proven ability to handle multiple tasks and projects simultaneously
Excellent analytical skills, attention to detail and problem-solving skills
Must be self-motivated and demonstrate strong initiative
Willingness to learn and stay current on technology trends and upcoming features
Excellent verbal, written and interpersonal communication skills
Ability to work in a team-oriented environment


Bachelor\u2019s Degree in Computer Science, Information Technology or a related discipline or equivalent experience

5 days 18 hours ago

Great American Insurance Company


Senior Systems Support Analyst Great American Insurance Company - Cincinnati, OH, United States


Location: Cincinnati, OH

Company Profile:
Strong businesses play a crucial role in our communities. But their owners face more risks than ever. A lawsuit or a stroke of bad luck could set them back—or wipe them out completely—if they don’t have the right coverage. They count on knowledgeable insurance agents to help them manage the risks inherent in their industry, as well as their unique business circumstances.