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Cardinal Health

Senior Specialist

Cardinal Health - Miami Lakes, FL

What Customer Advocacy - Clinical contributes to Cardinal Health

Customer Advocacy - Clinical is responsible for managing the clinical related customer experiences for our products and services, and maintaining regulatory compliance with regards to product complaints for all products manufactured or distributed by Cardinal Health.

- Demonstrates product knowledge supported by clinical experience using the products or competitive products.

- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.

- Follows written regulatory procedures to determine the significance of each received complaint and accurately documents customer feedback.

- Interacts and successfully works with the customer to define and resolve issues.


- Accountable for compliance with all Food & Drug Administration (FDA), European Union Medical Device Directives (MDD) and other regulations governing adverse event reports such as Medical Device Reports (MDR), Medical Device Vigilance (MDV) and other vigilance reports worldwide.

- Responsible for making reportability decisions on WW complaints.

- Investigate complaint files

- Meet all regulatory reporting timeframes

- Send closure letters to customers/quality representatives



Experienced Nurse/RN Required


Bachelors degree in nursing required, advanced degree preferred

- 5 years work experience

- Excellent leadership and communication skills

What is expected of you and others at this level

- Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

- Works on projects of moderate scope and complexity

- Identifies possbile solutions to a variety of technical problems and takes actions to resolve

- Applies judgment within defined parameters

- Receives general guidance may receive more detailed instruction on new projects

- Work reviewed for sound reasoning and accuracy

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21 days 20 hours ago

Cardinal Health


Senior Specialist Cardinal Health - Miami Lakes, FL, United States


Location: Miami Lakes, FL

Company Profile:
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a $103 billion health care services company that improves the cost-effectiveness of health care. As the business behind health care, Cardinal Health helps pharmacies, hospitals, ambulatory surgery centers, clinical laboratories and physician offices focus on patient care while reducing costs, enhancing efficiency and improving quality.