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Nuance Communications Inc.

Senior Product Manager Biometric Security Authentication Fraud Prevention

Nuance Communications Inc. - Burlington, MA

Job Description:


Location CA-QC-Montreal | US-MA-Burlington

Job ID



Marketing - Product Marketing

Pos. Type

Full Time


Chez Nuance, nous donnons aux gens la possibilit d'interagir naturellement avec leurs divers appareils connect s et le monde num rique autour d'eux. Nous cr ons un monde o la technologie pense et agit de la fa on dont les humains le font en concevant des modes d'interaction avec la technologie plus intuitifs.

Notre technologie agile utilise des analyses et des algorithmes avanc s pour transformer l'inanim en anim et transformer des processus complexes en processus simples.

Rejoignez notre quipe entreprise ... un excellent service la client le commence ici. Nous concevons des assistants virtuels facilitant le service client intelligent. Les clients de diverses compagnies peuvent maintenant facilement trouver les informations dont ils ont besoin en utilisant tous les canaux qu'ils pr f rent.

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


The Senior Product Manager of Biometric Security, Authentication & Fraud Prevention provides management direction, leadership and overall accountability for Nuance s biometric product line. This position shapes product strategy while also ensuring timely and efficient execution on roadmap. The leader will have a passion for biometric and security technology, excellent communication skills and the ability to thrive in a fast-paced and matrixed environment.

This candidate will manage the Security Product Management Team while working in close collaboration with the go-to-market, sales, marketing, professional services and engineering colleagues.

Essential Duties and Responsibilities:

* Formulate and communicate product plan & vision: Drive a multi-year product plan detailing both short term and long term strategy that will support continued growth of Nuance s security business.

* Effectively manage a team of highly experienced Global product managers to ensure timely, efficient and precise execution of product plan.

* Maintain ongoing relationships with existing customers to understand current and future business and technology requirements.

* Manage product life cycle for security product line, from ideation to end-of-life.

* Collaborate with key internal constituents to ensure alignment cross-functional alignment with product vision.

* Track market, competitive and technology landscape to ensure Nuance continues to lead market in innovation and value.

* Support sales organization with direct customer communication of Nuance s security vision & product leadership.

* Support marketing & public relations initiatives to effectively evangelize product vision externally.

* Assess technology partnership that can enhance Nuance s Security capabilities.

* Report on product performance to ensure that investments in innovations deliver on agreed upon KPIs.

Desired Skills & Experience:

The successful candidate will be of exceptional intellect and strategic acumen with an ability to synthesize disparate insights into implications and recommendations to drive growth in alignment within the organization. He/she will be highly innovative regarding solutions development, strategic positioning, acquisitions and display a high sense of urgency and a demonstrated ability to drive to big outcomes through ambiguity. This individual will be able to take ambiguity and structure it so that progress happens. A motivator, influencer and proactive leader who can inspire others to follow his/her lead; an open-minded facilitator and excellent listener.

* Typically has 12 to 15 years of experience in managing complex product lines and/or projects.

* Technology Expertise: Biometrics, authentication security, fraud prevention, audio and video processing, contact center infrastructure and web & mobile security.

* Strong Project Management skills and attention to detail. Top-notch problem-solving skills a must.

* Excellent time management, communication, decision making, presentation and organization skills.

* Very strong, analytical, technical, and interpersonal skills are essential.

* Strong planning and organizational skills to effectively handle multiple situations, manage priorities.

* Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.

* Must portray high levels of professionalism, appearance, motivation, and positive attitude in all endeavors.


From an educational perspective, a Bachelor s degree in Computer Science or Business Administration or related field required, however a Master s Degree as well is preferred; it must be understood, however, that education, while an important index of achievement and intellectual capacity, will not constitute the primary variable in this decision process. Personal characteristics and demonstrated business accomplishment in information technology, and specifically with biometric security technologies, will serve as the key components in the evaluation of candidates.


In Montreal:

What we offer !

Unique environment for collaborative teamwork on cutting-edge technology:

* Location is in the heart of downtown

* Flexible hours

* Transit reimbursement and parking

Contributing to and collaborating with international teams that drive innovation

* Competitive benefit package:

* 4 weeks vacation

* 10 paid sick days

* Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

* Canada's Top 100 Employers 7 consecutive years

* Montreal s Top Employers 6 consecutive years

* Canada's Top Employers for Young People - 3 consecutive years

Ce que nous offrons!

Un environnement unique et collaboratif o vous travaillez avec les technologies de pointe :

* Situ au c ur du centre-ville de Montr al

* Horaire flexible

* Allocation de transport en commun et de stationnement

* Travail de concert avec des quipes l international afin de repousser les limites de l innovation

Programme d avantages sociaux concurrentiel :

* 4 semaines de vacances

* 10 cong s de maladies pay s

* R gime de bonus annuel, REER collectif, R gimes de participation diff r e aux b n fices (RPDB), R gime de rachat d action pour les employ s

Gagnant de prix titre de meilleurs employeurs :

* Canada's Top 100 Employers pour 7 ann es cons cutives

* Canada's Top Employers for Young People - pour 3 ann es cons cutives

In Waterloo:

What We Offer!

Unique environment for collaborative teamwork on cutting-edge technology:

* Convenient location

* Free parking

* Flexible hours

* Contributing to and collaborating with international teams that drive innovation

Competitive benefit package:

* 4 weeks vacation

* 10 paid sick days

* 11 paid holidays

* Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

* Canada s Top 100 Employers 7 consecutive years

* Canada s Top Employers for Young People 3 consecutive

4 days 16 hours ago

Nuance Communications Inc.


Senior Product Manager Biometric Security Authentication Fraud Prevention Nuance Communications Inc. - Burlington, MA, United States


Location: Burlington, MA

Company Profile:
At Nuance, we believe in the power of intelligent systems, and quite specifically what the power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.What we make frees people from having to constantly learn the lingo of technology, and instead just let them communicate in the language of people. No more memorizing commands, sifting through endless menus of mediocre applications, or investing more time, money and energy into trying to make the systems actually do what you need instead of what they want. Technology should work in service of people, and adapt to the way people communicate instead of forcing people to adapt to the machines. We are pioneers in making technology fluent in all things human: from understanding spoken words and extracting their meaning to adaptively and seamlessly interpreting the swipe of a fingertip. Every interaction can finally be understood to deliver exactly what a person needs. And we continuously evolve the ability to perceive the nuance of words, actions and meaning — to fit seamlessly into your life, your business and your world.