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Senior Payments Product Manager

KeyCorporation - Columbus, OH


Responsible for new checking production units and consumer relationship household growth

Collaborates with marketing, branch network and digital channel to identify and implement annual acquisition roadmap and associated tactics (e.g., IC Plans, marketing plans, sales tactics)

Partners closely with Marketing to co-own annual checking acquisition and on boarding marketing plans, analyze results and identify opportunities to optimize marketing performance and investments

Designs new client onboarding tactics across channels to optimize early month on book engagement (months 0-6) to drive to relationship households and minimize attrition during the first 6 months on books

Leads checking production and household growth forecasting and associated plans in coordination with various product owners, Client Insights and Finance and partners with Payment Sponsors to analyze results, understand trends, identify and share best practices as well as to develop plans to optimize sales performance

Develop KPIs and performance scorecards along with weekly and monthly reporting that encompasses impact drivers to ensure product performance is met

Prepares monthly business reviews to highlight results and insights, complete with actionable recommendations.

Help establish deposit fraud metrics to ensure early fraud/charge-off (first 6 months) is in line with expectations

Optimizes acquisition account approval criteria to drive profitability (ChexSystems, Day 1, Day 2 processes)

Identifies and implements experience improvements to champion operational excellence, client satisfaction, and employee satisfaction with checking account origination and onboarding processes

Assess competitive landscape, industry trends and market demand as it relates to new checking products and services, including driving research needs.

Leads design of compelling new checking product solutions and acquisition strategies to drive relationship household growth – in line with Financial Wellness and future direction of payments business, including understanding the competitive checking product landscape; gathering voice of client/prospect/branch/executive; gaining alignment of proposed product strategy; working with technology to develop requirements and user testing; engaging teams to train branch and call center employees before/during/after product launch and coordinating with Marketing and Digital Channel to promote the new launch and beyond to optimize performance

Drive the technology requirements for new product enhancements, including appropriate test planning.

Lead teams cross functional teams - Sales and Marketing, Client Experience, Branch and Call Center operations, Technology, Legal and Compliance - to ensure timely delivery of product management projects while keeping the leadership team informed at key milestones

Adheres to product policies and regulations to ensure all legal, compliance and audit standards are fully met.

Ability to work on multiple projects at once and prioritize delivery based on key objectives.


5 years of experience managing product strategy in banking/ financial services or related industry (e.g., management consulting)

Strong financial acumen via demonstrated experience with forecasting, balance sheets, and income statements

Robust analytical mindset and critical thinking skillset – including advanced knowledge of Excel.

Understanding of Retail Banking products and consumer segment needs

Undergraduate degree in a business related field or equivalent experience

Experience designing and implementing marketing plans (ideally across physical and digital distribution channels)

Ability to approach a situation and then identify and evaluate innovation solutions

Ability to synthesize a large amount of data into a succinct strategy story

Strong knowledge of PC tools (MS Windows and Office Products including Word, Excel, etc.).

Demonstrated communication skills and ability to work within a team environment..

Strong presentation and PowerPoint skills


Direct product P/L responsibility

M.B.A degree

Experience with Lean Six Sigma


KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.


Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.



KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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23 days 8 hours ago



Senior Payments Product Manager KeyCorporation - Columbus, OH, United States


Location: Columbus, OH

Company Profile:
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to