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Nuance Communications Inc.

Senior Manager Systems Engineering

Nuance Communications Inc. - Burlington, MA

Job Description:


Location US-MA-Burlington

Job ID



Professional Services - Systems Engineering

Pos. Type

Full Time


At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.


Reporting to the Sr. Director of Systems Engineering, this position will fulfill a critical role in the management of a globally distributed set of systems critical to the execution of Nuances business objectives. With a particular focus on delivering highly secure infrastructure solutions the role requires intense drive and initiative to ensure systems are properly built, patched against vulnerabilities, and upgraded with a regular cadence.


* Oversee system engineering and administration functions such as installation, customization and maintenance of the operating system and system software products in support of business requirements.

* Manage Windows, Linux, and VMWare systems to ensure continuous monitoring and remediation of security and vulnerability issues.

* Responsible for managing Global Systems Engineering Team supporting more than 2500 Servers running on different version of Windows and Linux operating systems

* Provide technical expertise for system transitions, migrations and consolidations with Windows, Linux and VMware platforms including management of Operating systems upgrade projects

* Evaluate individual and team performance and provide opportunities for career development, teamwork and continual service improvement

* Act as an escalation point for all subordinates and continually monitor departmental KPIs and SLAs

* Work with Architecture and Systems Operations Teams on systems management activities to ensure proper system builds, deliver effective SOP documentation and participate in continuous improvement.

Education: College degree or equivalent technical experience

Minimum years of work experience: 12 years of experience with 5 years in a Senior level management role

Required skills:

* Expert knowledge of Windows Servers and x86 hardware is required. Windows Servers includes AD, DNS, DHCP, Clusters, HBA, and other related applications.

* Strong knowledge of virtualization platforms including Citrix XenApp and VMware.

* Advanced knowledge of Enterprise Level Systems infrastructure, datacenter operations, industry standards and audit requirements

Preferred skills:

* Must possess demonstrated ability, initiative and accountability to lead and execute a broad set of assignments with minimal supervision.

* Ability, initiative and accountability to execute broad assignments requiring minimal direction

* ITIL V3 Foundation Training and Certification


Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 Human Resources Department and let us know the nature of your request and your contact information.


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4 days 8 hours ago

Nuance Communications Inc.


Senior Manager Systems Engineering Nuance Communications Inc. - Burlington, MA, United States


Location: Burlington, MA

Company Profile:
At Nuance, we believe in the power of intelligent systems, and quite specifically what the power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.What we make frees people from having to constantly learn the lingo of technology, and instead just let them communicate in the language of people. No more memorizing commands, sifting through endless menus of mediocre applications, or investing more time, money and energy into trying to make the systems actually do what you need instead of what they want. Technology should work in service of people, and adapt to the way people communicate instead of forcing people to adapt to the machines. We are pioneers in making technology fluent in all things human: from understanding spoken words and extracting their meaning to adaptively and seamlessly interpreting the swipe of a fingertip. Every interaction can finally be understood to deliver exactly what a person needs. And we continuously evolve the ability to perceive the nuance of words, actions and meaning — to fit seamlessly into your life, your business and your world.