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TeleTech Holdings, Inc

Senior Manager – College of Insurance

TeleTech Holdings, Inc - Englewood, CO

Senior Manager – College of Insurance','02WKF','Manager','US-CO-Englewood','','!*!College of Insurance (COI) Senior Manager


The College of Insurance is a program that puts candidates through their respective state insurance license curriculum to help them pass the state exam.  The Senior manager will track ramp plans and drive COI yields, manage day-to-day operations and develop a positive relationship with key internal contacts. Manage and grow COI Managers (through coaching, motivating and assisting with an emphasis on the student yield skill set. Responsible for working with all facets of the respective business including talent acquisition, WFM, operations, and finance. Maintains a direct line of communication with the Director (or Executive Director of Program Delivery) and his or her management peers in order to maintain a consistent work effort. Maintains a relationship with the partner and assist in the overall program management. The primary purpose of this role is to grow sales and the overall value and longevity of the client relationship and drive profitable sales for both TTEC and its partner(s). The Senior Manager, Program Sales will manage and work under limited supervision.

Key Performance Objectives

1. Ensure delivery of required COI yield and goals to aid in the achievement of client hiring targets. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understands the key business objectives, timeframes, and requirements associated with each goal.(Strategic thinking, project management, results orientation, business acumen, customer focus, achievement motivation)

2. Manage day-to-day operations and deliverables. Deliver timely and efficient solutions to all operations‐related requests. Employ effective organizational and time‐management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Attend operations reviews and hold team meetings to review previous performance and future improvement planning to include action plans. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of operations management reports attend required calls and meetings.(Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting).  This includes challenging every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom‐line impact to the process.(Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

5. Manage the communication. Maintain a positive, respectful, and caring attitude. Communicate problems clearly and collaborate with business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives, and work with the team to help implement solutions. Identify and communicate any potential problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff.(Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)

Basic Qualifications

•Strong understanding of ttec's business, core values, and goals

•Ability to lead and partner successfully with teams, management and client

•Ability to manage multiple, complex, on‐going tasks and projects

•High level of integrity, judgment and follow through

•Strong coaching, people, and leadership skills

•Strong attention to detail

•Strong analytical, verbal and written communications skills

•Data analysis skills

•Proficient in Microsoft Office

•Proficient in English, both written and verbal

•Technology acumen and reporting


Preferred Qualifications

•Knowledge of Digital Marketing

•Management experience – 5 yr minimum


','Senior Manager – College of Insurance

30 days 8 hours ago

TeleTech Holdings, Inc


Senior Manager – College of Insurance TeleTech Holdings, Inc - Englewood, CO, United States


Location: Englewood, CO