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MSC Industrial Direct Co., Inc.

Senior IT Quality Assurance Analyst

MSC Industrial Direct Co., Inc. - Melville, NY


Responsible for taking a lead role in designing, configuring, implementing, advocating and supporting HP Quality Center deployment and usage.

Takes a lead role in configuring Quality Center based on MSC needs. This includes base domain and project creation, field customizations, requirements and test plan structure setup, and basic workflow implementation.

Acts as the expert regarding the set-up, maintenance, scheduling, and reporting of a test program through the use of Quality Center.

Responsible for test plan and test lab set-up, importing requirements and test cases, requirements traceability, test lab execution processes and status, test case creation review processes and status, and defect reporting processes and status.

Acts as the point person for status reporting and executive dashboard development and implementation.

Provides leadership and direction regarding Quality Center and testing best practices for multiple teams.

Is responsible for and owns the reporting of software quality metrics. Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.

Provides a high level interface between the IS Applications Development team and functional groups.

Actively participates in cross-functional team/task forces working closely with the user community applying an IS/Business perspective to identify and prioritize opportunities for improvement.

Validates testing using manual procedures, testing tools, and SQL, as required.

Interfaces with developers and business analysts to resolve software defects.

Takes a lead role in the definition and implementation of quality assurance practices and procedures.

Responsible for developing and executing formal test plans to ensure the delivery of quality software applications.

Performs stress, load testing, and regression testing of applications as required.

Leads all Test Phase functions, including test planning, writing test cases/scripts, test case automation, and test execution.

Effectively communicates plans and results to the functional business areas, IT Development Teams, and management.

Assesses problems and solutions from a business perspective with a focus on what the customer really needs.

Liaises with and ensures that the IT Technical Development team provides cost effective, high quality solutions to meet the defined business requirements.

Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs.

Addresses daily support issues with urgency and ensure that resolutions are meant to solve the root of the problem.

Works closely with the Help Desk for application support, training, and problem identification.

Delivers quality process training to technical staff and acts as an internal quality consultant to advice or influence business or technical partners.

Stays current with new technologies to best support MSC. Attends training, seminars, webinars, user groups, and other events as needed and approved by the IT QA Manager to as part of a development plan to maintain knowledge of current trends and technologies.

Responsible for MSC IT Development Change Control Process including, developing and managing process, tracking and reporting on key metrics, and leading all Change Control efforts.

Take a leadership role in developing and improving MSC’s Project Life Cycle and Software Development Life Cycle.

As a senior member of the IT QA Team, mentor and coach fellow associates regarding SDLC and QA processes.

Ensures confidentiality of sensitive information.

Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

Participates in special projects and performs additional duties as required.


Bachelor’s degree or the equivalent years of business experience is required.

Minimum of 3 years formal system development experience and knowledge of Software Development Life Cycle (SDLC) is required.

Minimum of 3 years experience with Software Quality Assurance testing using Quality Center toolset (Quality Center - required, QTPand Loadrunner- preferred).

Minimum of 2 years experience performing the duties and responsibilities of administering Quality Center.


Excellent interpersonal, oral and written communication and project management skills are required.

Proficiency with MS Excel, Word – required, MS Project and Powerpoint preferred.

Experience with HP Testing Products including Quality Center (required), Quick Test Professional, Loadrunner and Sitescope preferred.

Ability to analyze requirements and design suitable test plans and cases required.

Versatile, flexible, and willing to work within changing priorities required.

AS/400 and JD Edwards experience is preferred.

Experience with integrating Incident Reporting Tools and HP Quality Center is preferred.

Working knowledge of SQL preferred.

Knowledge in SAP Systems preferred

General business experience including sales, distribution and warehouse is preferred.


A valid driver’s license is required.


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of values and trust, MSC works side by side with our customers to help them drive business results. With more than a million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named by Forbes magazine), we care about our associates and have programs in place to help our 6,000 team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your families’ health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Additional Information

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

8 days 21 hours ago

MSC Industrial Direct Co., Inc.


Senior IT Quality Assurance Analyst MSC Industrial Direct Co., Inc. - Melville, NY, United States


Location: Melville, NY

Company Profile:
MSC Industrial Direct Co., Inc., together with its subsidiaries, markets and distributes metalworking, and maintenance, repair, and operations (MRO) supplies primarily in the United States. Its MRO products include cutting tools, measuring instruments, tooling components, metalworking products, fasteners, flat stock, raw materials, abrasives, machinery hand and power tools, safety and janitorial supplies, plumbing supplies, materials handling products, power transmission components, and electrical supplies. The company offers approximately 685,000 stock-keeping units (SKUs) through its master catalogs; weekly, monthly, and quarterly specialty and promotional catalogs; brochures; and the Internet, including its Websites comprising,, and It serves primarily through its distribution network of 105 branch offices and 14 customer fulfillment centers. In addition, the company distributes approximately 55,000 SKUs of products, including fasteners and other consumables for customers across manufacturing, government, transportation, and natural resources end-markets. MSC Industrial Direct Co., Inc. was founded in 1941 and is headquartered in Melville, New York.