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CVS Caremark.

Senior Director, Channel Innovation and Program Delivery

CVS Caremark. - Woonsocket, RI

TitleSenior Director, Channel Innovation and Program DeliveryNo. of Positions1Position SummaryCVS Health is a Fortune 7 company embarking on a journey of evolving its existing ExtraCare program into a world-class personalization and loyalty program.  This is a top initiative within the company and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal. The company has already invested in state-of-the-art technology and scaling of our loyalty program, now we are focused on optimizing our customer contact strategy.  We are looking for the best and brightest to join our team and help deliver on this initiative.    As a key leader of the Marketing team, the Senior Director of Channel Innovation and Program Delivery will create channel centers of excellence and oversee the production and delivery of targeted marketing programs that drive engagement and sales for over 70 million ExtraCare members.  This individual will have the opportunity to define and continually innovate best-in-class delivery capabilities across a variety of channels (i.e., email, direct mail, digital/mobile, at-the-register, etc.) to bring new, sales-driving ExtraCare innovations to life.  The ideal candidate will have experience planning and executing sales-driving marketing programs (email and direct mail campaigns a plus), leading teams and partnering with diverse cross-functional teams including Marketing, Merchandising, Digital Development, Analytics, IT, Creative and outside email and direct mail vendor.   Responsibilities *Develop both short and long term strategy and implementation plan to support continuous innovation of ExtraCare targeted delivery channel capabilities through understanding of customer engagement metrics, customer feedback, financial metrics, key performance indicators, and emerging market and industry trends *Lead a team of 20 and oversee the end-to-end marketing campaign production processes across all channels, ensuring communication delivery to the right customer in the right channel at the right time.  Work across people, process, and systems to deliver continuous process improvements and operational efficiencies.  Measure performance against deadlines, expected results, and best-in-class benchmarks   *Ensure that marketing deliverables, including creative, supports the campaign/program marketing strategies and ultimately drives customer understanding of and engagement with ExtraCare   *Set business requirements, select suppliers and manage overall business relationships with key supplier partners supporting the production processes (e.g., email service providers, direct mail printers, etc.)   *Manage expense budgets and external agency costs Req ID737171BRSourcing RequisitionNoStateRIBusiness AreaCVS Health Location - State/CityRI - WoonsocketJob CategoryManagement, MarketingCityWoonsocketPreferred Qualifications * E-Commerce experience * Experience with personalized loyalty communications. CountryUnited States Job Type (Expected Hours Category)Full Time Street Address1026 Park East DrLocation codeOF080Requisition TemplateProfessionalEducationBachelor's degree in marketing, communications or related field FLSAExempt Clinical Licensure RequiredN/A Zip Code02895Required Qualifications *10 or more years' experience building and managing high performing operational teams *5 or more years of experience with CRM system, email/direct mail production and Omnichannel workflows *Proven ability to drive significant process improvements, six sigma a plus *Proven ability to manage multiple projects concurrently. Superior project management and organizational skills *Strong creative thinking, problem solving and analytical skills *Ability to build productive cross functional relationships at all levels of the organization as well as with suppliers and other external partners *Highly effective written and oral communicator Business OverviewCVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS HealthCVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

7 days 14 hours ago

CVS Caremark.


Senior Director, Channel Innovation and Program Delivery CVS Caremark. - Woonsocket, RI, United States


Location: Woonsocket, RI

Company Profile:
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.