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Waters Corporation

Senior Customer Service Representative

Waters Corporation - Milford, MA

Company Description
For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.

Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Overview
Waters Corporation is seeking a dynamic Sr. Customer Service Representative to process orders and respond to customer inquiries in our fast-paced Chemistry/Consumables Customer Service Center  The individual selected for this position will be a critical member of the Americas Order Services Team and will have a passion for delighting our customers.
Responsibilities

Primary focus includes processing telephone, fax and mail-in orders as well as return authorizations and quotations for spare parts and chemistry products in a fast-paced call center environment.  Candidate will research requests for information using available resources and follow up with internal and external customers when necessary.
The ideal candidate will also provide service support to sales reps and in-house personnel and possess the ability to troubleshoot customer issues and understand pricing/discount options.
Additional requirements for this role include senior level customer service skills, call center experience and large account management exposure. 

The hours for this position are currently 9:30 am to 6:00 pm.
 
Qualifications

5 years Customer Service experience
Solid verbal and written communication skills and a professional telephone manner
Strong interpersonal and problem-solving skills
Prior experience with reviewing and interpreting purchase order terms and conditions
Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
Prior experience with Electronic Data Interchange (EDI) is a plus
Order entry accuracy, prioritization, sense of urgency, attention to detail
High energy, reliability, creativity & multi-tasking skills
Efficient and professional order processing with a sense of ownership to ensure that the customer receives a comprehensive & satisfactory order placement experience
Excellent oral and written communication skills
Can-do attitude and team spirit

Candidate must be completely PC literate and familiar with desktop applications such as MS Word, MS Excel and Lotus Notes.  Prior experience with SAP business applications is helpful but not necessary
Key Wordscustomer service, order entry

7 days 10 hours ago

Waters Corporation

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Senior Customer Service Representative Waters Corporation - Milford, MA, United States

   

Location: Milford, MA

Company Profile:
For fifty years, Waters Corp. has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Waters Corp., a publicly traded corporation (NYSE:WAT) headquartered in Milford, Massachusetts, holds worldwide leading positions in complementary analytical technologies - liquid chromatography, mass spectrometry, rheometry and microcalorimetry. These markets account for approximately $5.0 billion of the estimated $20 - $25 billion worldwide analytical instrumentation market.