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CarMax Business Services, LLC

Senior Coordinator - Workers Compensation - Military veterans preferred

CarMax Business Services, LLC - Richmond, VA

Position Description The Senior Coordinator, Workers' Compensation (WC), oversees the WC program; facilitates management of WC claims; and supports injured associates, store teams, region teams and Home Office teams. The position works independently, relying on the Manager for general guidance and review.PRIMARY DUTIES AND RESPONSIBILITIES ON EACH DUTY \uf074 Oversee WC program by: ~ Directing and monitoring the activities and performance of the third party administrators (Travelers, etc.)~ Serving as primary CarMax point of contact for TPAs~ Auditing claims to ensure TPAs are delivering quality support to injured associates and CarMax.~ Facilitating internal compliance with state and federal WC regulations and CarMax policies and procedures ~ Continuously improving WC processes and CarMax Way policies, procedures and other guidance~ Leverage industry best practices to improve individual and strategic claim management. 25%\uf074 Facilitate management of individual WC cases by ~ Providing TPAs with case information, including job descriptions, wage histories and personnel information~ Consulting with TPA, in-house counsel and outside counsel on litigated claims~ Recommending claim strategies to the TPA~ Reviewing and approving case settlements and resolutions~ Participating in meetings and providing updated reports relevant to Long Term Disability, Short Term Disability, Leave of Absence and ADA programs~ Partnering and/or making recommendations to internal Legal, Human Resources and Loss Prevention teams to resolve employment issues and/or investigations~ Identifying and directing subrogation and lien recovery opportunities~ Providing hands-on management of sensitive and/or exceptional claims 45%\uf074 Support injured associates, store teams, region teams and Home Office teams by~ Responding quickly to questions and needs~ Providing accurate information to injured associates on seeking medical care and filling prescriptions~ Coordinating transitional duty program 30% Position Requirements QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:\uf074 Years of experience: 5-15 years of WC claim managementLANGUAGE SKILLS:\uf074 Ability to communicate effectively (written and verbal) with TPA teams, associates, managers and a variety of Home Office associates \uf074 Disseminating key information to external and internal partnersTECHNICAL SKILLS:\uf074 Familiarity with medical conditions, treatments (including prescription drugs) and terminology.\uf074 Working knowledge of federal and state WC regulations, the WC settlement process, and WC best practices\uf074 Computer skills: Excel skills required, ability to use TPA systems\uf074 Basic mathematical skillsOTHER SKILLS:\uf074 Ability to maintain confidentiality in all aspects of the job\uf074 Ability to apply knowledge of CarMax operations and workers' compensation law to develop solutions and present recommendations for the disposition and settlement of WC claims\uf074 Significant organizational and time management abilities to efficiently and effectively oversee several hundred open WC cases \uf074 Ability to build relationships with a diverse community: TPAs, attorneys, injured associates of all levels, store managers and regulators\uf074 Innovation, adaptability, resourcefulness

9 days 21 hours ago

CarMax Business Services, LLC


Senior Coordinator - Workers Compensation - Military veterans preferred CarMax Business Services, LLC - Richmond, VA, United States


Location: Richmond, VA

Company Profile:
CarMax was built on the idea that there had to be a better way to buy a used car. So we set out to change things by making the buying process as easy (and fun!) as possible. Before anything else though, we laid the foundation upon which our car-selling venture would be built: INTEGRITY.