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CDW Corporation

Senior Consulting Engineer- Cisco Unified Communications

CDW Corporation - Los Angeles, CA

Senior Consulting Engineer- Cisco Unified Communications','18000823','!*!CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Senior Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting. Key Areas of Responsibility

Perform client consultation: plan, design, implement, and support the voice infrastructure

Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions

Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.

Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

Assist Account Managers during the sales process by educating the customer about new technologies and IP Telephony methodology

Assist in the management of projects using CDW's project management methodology

Ensure a stable performance environment for enterprise computer applications

Participate in various IT projects intended to continually improve/upgrade converged network solutions

Follow life-cycle oriented processes and procedures

Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

Assist in the management of projects using CDW's project management methodology

Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements

Serve as technical point of contact on customer engagements

Create and execute test plans to meet project requirements for assigned components

Identify and communicate potential opportunities for cross-selling to the sales team

Manage time and expense to meet or exceed expectations defined in the Statement of Work

Provide high quality content deliverables using the appropriate document templates

Ensure solution is implemented as designed to the customer’s satisfaction and approval

Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met

Conducts/leads design workshops for complex designs to meet customer, business and technical objectives

Proactively develops plans and activities to avoid problems

Educates the customer on solution as appropriate throughout the life of the project or service life ','!*!Minimum Qualifications

Bachelor degree in business, computer science, a related technical degree or equivalent

Five years’ experience delivering complex technical solutions including planning, development, implementation and support

Other Required Qualifications

Minimum of two years consulting experience

Minimum of three years related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology

Experience in Cisco PBX and/or Call Center systems engineering experience

Minimum of one year experience in programming or analytical work

Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems

Ability to work weekends and/or off hours as necessary to meet clients' needs

Ability to effectively communicate with clients

Physically able to lift up to 50 pounds of equipment.

Attention to detail on inventory and logistics is important

Preferred Qualifications

CCVP, CCDP, or CCIE certification preferred ','Engineering General','Full-Time','Full-Time','Regular','Non-Manager','First Shift','First Shift','Yes, 25 % of the Time','US-CA-Los Angeles','','','','','','','','ATS - Field Services','Senior Consulting Engineer- Cisco Unified Communications

12 days 21 hours ago

CDW Corporation

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Senior Consulting Engineer- Cisco Unified Communications CDW Corporation - Los Angeles, CA, United States

   

Location: Los Angeles, CA

Company Profile:
Headquartered in Vernon Hills, Ill., CDW is a leading provider of technology solutions for business, government, education and healthcare. With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.