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Prudential Financial, Inc

Senior Client Service Specialist

Prudential Financial, Inc - Dresher, PA

Prudential’s Group Insurance (GI) Service Excellence Team is seeking a Service Excellence Specialist  to provide dedicated service support to GI Account Management. The incumbent will be responsible for interfacing with GI Distribution offices on a daily basis by providing customer support through partnership on an assigned book of business. This position is focused on the resolution of escalated and transactional customer submitted inquiries through active collaboration with internal service functions. Incumbent will also be required to proactively identify trends, pinpoint educational service opportunities, and internal process gaps within internal administrative systems for analysis. Incumbent must have the ability to operate under tight time constraints, and possess the ability to manage multiple competing priorities.

Act as a liaison to facilitate the resolution of customer submitted inquiries between GI Distribution, internal partners, customers, and producers to drive positive customer experiences.

Accountable for the resolution of producer and/or customer inquiries which may entail compliance, regulatory, or procedural risks to the organization.

Input, track, and manage the closure of customer inquiries within internal administrative systems

Participate in partnership meetings with internal business partners to provide consultative support in the identification of process gaps and enhancement opportunities

*In addition to the preferred office locations of Dresher, PA and Roseland, NJ, we will consider virtual work arrangements for applicants who possess the required work experience and job qualifications.

Three (3) plus years of relevant customer service or operations experience preferred.

Strong organization skills and the ability to manage multiple priorities while working under tight time constraint

Excellent written and verbal communication skills  

Must be able to work effectively with various sites or vendors; strong interpersonal skills, ability to collaborate cross-functionally, and has flexibility in hours.

Understanding of Group Insurance products and processes preferred

Occasional travel when required (approximately 15%)

10 days 8 hours ago

Prudential Financial, Inc


Senior Client Service Specialist Prudential Financial, Inc - Dresher, PA, United States


Location: Dresher, PA

Company Profile:
For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission guided by our vision and directed by our company's core values. We are committed to keeping our promises and to doing business the right way.