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Verizon Communications Inc.

Senior Call Center Manager

Verizon Communications Inc. - Springfield, MA




What you’ll be doing...

With every call we make, our call center team has the opportunity to create a new, happy customer with our cutting edge video, voice, and internet services. You'll be developing a vision and purpose along with sales strategies that you'll help supervisors turn into action through their sales consultants. You'll play a key role in motivating, inspiring and nurturing a high-performance team to build our business by adding new customers or broadening what existing users buy already.

Leading, engaging, and mobilizing a high performing sales team.

Developing and implementing sales strategies that drive business growth.

Interpreting call center data to facilitate effective business planning and sales forecasts.

Allocating resources to ensure smooth day-to-day operations.

Designing and delivering customized training solutions for professional development of the sales team.

What we’re looking for...

You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are ready to inspire a team of first-time supervisors to manage and inspire their teams. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.

You'll need to have:

Bachelor's degree or four or more years of work experience.

Six or more years of relevant work experience.

Experience in a call center or sales.

Even better if you have:

A degree

Led a team. Ideally, a customer service team in a call center.

Set goals, evaluated performance, and developed a high performing team.

Exposure to call center systems.

Experience working in a union environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 486560-1A

17 days 8 hours ago

Verizon Communications Inc.


Senior Call Center Manager Verizon Communications Inc. - Springfield, MA, United States


Location: Springfield, MA

Company Profile:
Verizon Communications Inc., through its subsidiaries, provides communications, information and entertainment products and services to consumers, businesses, and governmental agencies worldwide. Its Wireless segment offers access to various wireless voice and data services comprising Internet access through smart phones and basic phones, and notebook computers and tablets; messaging services to send and receive text, picture, and video messages; and consumer and business focused multimedia applications under the Verizon Wireless brand. This segment also provides location-based services; global data services; HomeFusion Broadband, a high-speed Internet service for homes; other connection-related services, such as network access and value added services to support telemetry-type applications; and machine-to-machine services that support devices used in healthcare, manufacturing, utilities, distribution, and consumer products markets, as well as sells smart phones and basic phones, tablets, and other Internet access devices. As of February 24, 2014, it served 103 million retail customers. The company’s Wireline segment offers video services over its fiber-optic network; data Services comprising high-speed Internet and FiOS broadband data products, as well as local exchange capacity, managed, mobility, and security services; voice services, such as local exchange, regional, long distance, wire maintenance, and voice messaging services, as well as VoIP, and landline and wireless services; and local dial tone and broadband services to local, long distance, and other carriers. This segment also provides networking products and solutions, such as private Internet protocol services, and Ethernet access and ring services; and infrastructure and cloud services. The company was formerly known as Bell Atlantic Corporation and changed its name to Verizon Communications Inc. in June 2000. Verizon Communications Inc. was founded in 1983 and is headquartered in New York, New York.