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Whirlpool Corporation

Senior Analyst, Field Service, Consumer Customer Care

Whirlpool Corporation - Benton Harbor, MI

Requisition ID:


Job Function:

Project Management (40000032)

Job Description

This role will enable the Consumer and Appliance Care Field Service Organization with data and analytics.  This role will work closely with business operations to make strategic decisions.  You will research and analyze financial information to help the company make well-informed decisions, write reports and monitor financial movements.  

You will be able to demonstrate your ability to work in a fast paced goal oriented environment. You will have an opportunity to learn new skills and will gain a comprehensive understanding of Whirlpool’s Field Service Organization.

Support Warranty Service & Analytics as subject matter expert enabling deployment of the Consumer Care Strategy

Provide field service analytics support and techniques including goal setting and metrics creation/communication

Communicate across multi-functional teams establishing customer/supplier connections

Consolidate and analyze financial data

Provide creative alternatives and recommendations to reduce costs and improve financial performance

Assemble and summarize data to structure sophisticated reports on financial status and risks

Leads small to medium sized projects where needed, or work in coordination with project manager and with cross-functional teams

Manage project tasks, scope and risks

Minimum Requirements

Bachelor Degree

Strong Continuous Improvement skill set

Proven value-add analytical skill set

Financial Accounting

Independent thinker with a strong focus on processes & attention to detail

Excellent interpersonal, organizational and presentation (written/verbal communication) skills

Preferred Requirements

Six Sigma Black Belt (JMP skills preferred)

SAP Skill Set

Ability to work effectively & supportively within a team environment with minimal supervision.

Demonstrated commitment to integrity and respect

Demonstrates professionalism when representing the company

eCRM and Service Bench systems

Organizational skills with the capability of working towards tight deadlines


Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found on Twitter at @WhirlpoolCorp.

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6 days 15 hours ago

Whirlpool Corporation


Senior Analyst, Field Service, Consumer Customer Care Whirlpool Corporation - Benton Harbor, MI, United States


Location: Benton Harbor, MI

Company Profile:
Whirlpool Corporation is a leader of the $120 billion global home appliance industry. Our appliances are marketed in nearly every country around the world. Whirlpool manufactures appliances across all major categories, including fabric care, cooking, refrigeration, dishwashers, countertop appliances, garage organization and water filtration.