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Capital One Financial Corporation

Senior Advocacy Coordinator - Military veterans preferred

Capital One Financial Corporation - Plano, TX

Plano 1 (31061), United States of America, Plano, TexasAt Capital One, we\u2019re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Senior Advocacy CoordinatorThe Company:Imagine a day at a typical bank. Now throw that image away - and you've got Capital One. With over 65 million customers and nearly 900 bank branches, we're a top-10 national bank with the heart of a Silicon Valley startup. The company offers financial products from credit cards to auto loans to small business banking.The Role:Capital One is seeking passionate Senior Advocacy Coordinators that will positively impact our customers by providing excellent customer service via inbound phone calls. You should be energized by connecting with customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services.\u00a0Successful candidates will have excellent communication skills; be independent and self-motivated; and must be flexible and willing to adapt to enhancements designed for the benefit of our customers.Responsibilities:
Provide exceptional service to our Small Business customers in a prompt and professional manner on the phone
Work cross-departmentally to research and resolve customer issues on the first call
Troubleshoot issues in order to implement a resolution and provide a great customer experience
Demonstrate excellent communication and interpersonal skills
Able to de-escalate calls
Perform extensive research to further understand customer problems and offer solutions
Identify opportunities in servicing processes and suggest solutions
Able to offer and sell relationship-building solutions as part of a seamless integrated conversation
Provide regular feedback from our customers to continue to simplify future experience
Maintain an advanced knowledge of Small Business products and services
Sustain a superior level of productivity while representing the Bank with enthusiasm
Partner with branch associates and other bank departments to fulfill client requests
Business needs require flexibility in scheduling and a high degree of professionalism and integrity
Basic Qualifications:
High School Diploma, GED or equivalent certification, or Military Experience \u00a0
At least 2 years of previous Call Center or Customer Service experience
Preferred Qualifications:Associate's Degree or Bachelor\u2019s DegreeAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.

13 days 10 hours ago

Capital One Financial Corporation


Senior Advocacy Coordinator - Military veterans preferred Capital One Financial Corporation - Plano, TX, United States


Location: Plano, TX

Company Profile:
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.