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Windstream Communications.

Security Analyst I

Windstream Communications. - Greenville, SC

Security Analyst I



South Carolina

General Summary

The Security Analyst I performs Tier I response and customer-facing support for Windstream’s suite of managed network security products and services.

Role Responsibilities

Maintain an effective, courteous, and timely channel of communication with customers from initial inbound call or outbound contact to satisfactory resolution of all issues.

Follow established identity assurance and access control procedures to guarantee the confidentiality and integrity of our customers’ sensitive data.

Quickly and efficiently identify, troubleshoot, and resolve emergent customer network security issues with an objective of first-call-resolution.

Monitor and manage multiple Event Monitoring and Incident Response ticket queues and triage/address as appropriate to meet established service level agreements for the systems in question.

Maintain currency in ESOC and Windstream product and service offerings, as well as support objectives and requirements thereof.

Typical Activities

Answer incoming customer and intra-team calls as presented to ESOC’s 24/7/365 support call center.

Dynamically balance individual workload to accommodate ticket-related workload and incident response with the need to maximize call-queue availability.

Monitor alerts generated by Windstream’s customer-facing Threat Monitoring systems (SIEM) as assigned, and respond accordingly triage, de-duplicate, clear, and/or escalate presented issues to higher-tier Analysts as appropriate.

o Rigorously and accurately document all work carried out in response to customer issues to assure consistency, transparency, validity, and auditability of all troubleshooting efforts undertaken.

o Coordinate with Team Leads, higher-tier Analysts, and Engineers to identify workflow-impacting and/or service-impacting issues as they arise.

Work Complexity

An Analyst should possess a sufficient understanding of basic local-area networking concepts--including but not limited to common LAN Services, IPV4/IPV6/NAT/PAT, sub-netting, applications, patterns of host interactions, and the role that perimeter security plays in a customer's network so as to ensure that the confidentiality, integrity, and availability of data and services provided by their network are not compromised by the changes recommended and/or implemented by the Analyst on the customer's behalf. This directive would encompass, at minimum:

Fundamental understanding of the OSI model and the ability to apply concepts while troubleshooting individual customer issues/. /Understanding of IP Networking including, but not limited to, IPV4, IPV6, NAT, PAT and sub-netting.

Ability to speak competently in regards to customer’s networks and network interconnects at all scales, and the Windstream Managed Network Security product suite.

Troubleshooting and support of all features and functions of next-generation firewall devices, including: VPN configurations accommodating a range of topologies, integration of customer-owned AAA platforms, high-availability architectures of all kinds, and the full suite of Fortinet-supported UTM functionality.

Basic understanding of all Managed Network Security platforms and the products and services supported by ESOC.

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Primary Location:

*US-South Carolina-Greenville

Job Category:


EEO Statement:

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.

Requisition ID:


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WindStream Communications

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6 days 9 hours ago

Windstream Communications.


Security Analyst I Windstream Communications. - Greenville, SC, United States


Location: Greenville, SC

Company Profile:
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark. Windstream Holdings, Inc. provides communications and technology solutions in the United States. The company offers managed services and cloud computing services to businesses, as well as broadband, voice, and video services to consumers primarily in rural markets. Its primary business service offerings include integrated voice and data services, multi-site networking, data center services, managed services, high-speed Internet, voice services, and carrier services.