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Discovery Litigation Services

Scheduling Coordinator - Court Reporting Company

Discovery Litigation Services - Atlanta, GA

Seeking A Full-Time Talented Scheduler



Our client, Discovery Litigation Services, is looking for a talented Scheduler to join their thriving court reporting firm!  If you are looking for a work environment where you can maximize your talent and add value to Clients, then we encourage you to consider working for DLS!



The Role



This is a critical, highly visible role in the firm. In this role, you are the first point of contact with the Clients. This position is responsible for receiving and processing requests for court reporting services (inbound calls and emails).  You are responsible for locating and securing Court Reporters and Videographers, confirming the location and conference rooms, coordinating video conferencing services, and other litigation support services as needed. You serve as a liaison between Clients and Court Reporters.



The Requirements



Clients are Discovery’s top priorities and they take that seriously.  They only hire team members who represent that same level of commitment and customer excellence. To be successful in this role, you must have a proven track record of managing and completing multiple complex tasks simultaneously, while ensuring that Clients receive the best service.



Please review the following information carefully to ensure that your qualifications are aligned with our requirements.



The ideal candidate will have some experience in the court reporting / legal industry (court reporter, paralegal, legal secretary, legal assistant, associate attorney). The position requires knowledge of scheduling practices, basic business concepts, technology proficiency and an overriding focus on customer service. Familiarity with legal terminology is a huge plus.



 



·         A college degree is preferred.



·         3+ years of exceptional customer service experience in an office environment



·         1-2 years of scheduling experience (legal industry a plus but not required)





  • Strong attention to detail with a high degree of accuracy is a must


  • Must possess a strong desire to provide excellent client service and empathetic support when handling clients’ or court reporters’ concerns


  • Must communicate effectively both verbally and in writing.  Able to organize thoughts, develop messaging and articulate it




·         Ability to handle challenging client interactions with a high degree of professionalism



·         Ability to manage multiple tasks and priorities



·         Internet research, organization, prioritization and problem-solving abilities



·         Able to work independently and without oversight for long periods of time



·         Experience working in a high-volume and fast-paced environment



11 days 2 hours ago

Discovery Litigation Services

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Scheduling Coordinator - Court Reporting Company Discovery Litigation Services - Atlanta,GA,United States

   

Location: Atlanta, GA

Company Profile:
About Our Client Lead by a thought-leader in the court reporting industry, the DLS culture is one of partnership with its Clients. From complex litigation that requires a higher level of technology, to the standard deposition where only a court reporter is needed, DLS partners with its Clients to ensure they have the right solutions to fit their needs. They are proud of our brand and reputation.