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PHH Corporation

Sales Supervisor

PHH Corporation - Mount Laurel, NJ

The Portfolio Sales Leader is responsible for managing a team of loan officers to make outbound calls and meet production goals, quality metrics, provide leadership and effective coaching. The primary responsibilities of this position are to lead, motivate and coach loan officers to improve or increase skillsets to meet daily, weekly and monthly sales goals. Secondary responsibilities include assessing sales operational challenges to identify and develop solutions to enhance productivity. Collaborate with leadership to identify and implement continuous improvement opportunities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Coach, develop and provide training to maintain high performance and customer service standards

Motivate sales team to aggressively sell a range of mortgage products in order to meet sales targets and company retention goals

Promote a result-driven sales culture

Recruit loan officers to build high performing sales teams

Execute sales initiatives to drive growth opportunities

Hold loan officers accountable for production activity, training and caller compliance requirements

Apply appropriate techniques to manage sales performance standards

Develop contests, awards and themes that increase loan officers loyalty and focus

Understand key performance metrics to drive performance improvement

Drive positive change through active participation on process improvement initiatives.

Review and analyze sales and operations performance reports

Implement change to improve production, productivity, quality, and customer-service standards

Manage adherence to attendance and other PHH policies

QUALIFICATIONS:

Strong communication skills

A “sense of urgency” management style

Ability to coach and mentor employees

Adaptability to market driven sales environment

Solid understanding of products and guidelines

Ability to drive change management

Ability to measure, analyze and evaluate processes, controls, and risks

Ability to work independently and create recommendations based on data collection

Compliant management/escalation resolution skills

Listening and questioning skills

Analytical and problem-solving skills

Demonstrated success in meeting/exceeding sales performance standards

Strong ability to navigate the PHH organizational hierarchy across multiple departments and levels of leadership and excellent understanding of PHH Operations processes, policies.

Requirements

EDUCATION / EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience:

High School Diploma required. Bachelor’s Degree preferred.

Minimum of 2 years successful Sales experience required, preferably in a call center, financial product environment.

Sales leadership experience preferred.

2 years mortgage origination experience preferred.

Successful sales record and strong technical knowledge (rates, programs, underwriting, etc.) required.

KNOWLEDGE, SKILLS, AND ABILITIES

Must demonstrate leadership potential/skills in current position

Excellent interpersonal skills required in order to provide guidance, counseling, and direction to loan officers

Proven ability to be a self-starter that can lead while working under pressure in order to meet deadlines in a constantly changing environment

Strong attention to detail and communication skills (verbal and written) required

Must possess exceptional organizational and time management skills

Must have previous experience with demonstrating strong analytical and problem solving skills

Ability to work collaboratively with all levels of management to ensure effective execution of sales strategies

Interpersonal, communication and presentation skills required

Must be a forward strategic thinker

TRAINING / LICENSING REQUIREMENTS

Must pass PHH Corporation’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Must pass/maintain all national and state licensing requirements as needed

CORE COMPETENCIES

Demonstrate and promote Core Leadership Behaviors.

Drives and Delivers Exceptional Results

Maintain visibility within department to support corporate open door policy.

Interact with executive team, client and functional leaders to ensure that company’s operational priorities are aligned with total company direction.

Create and enhance ongoing development initiatives for operation to raise the level of expertise, improve production

TECHNOLOGY SKILLS

Must be proficient working in a Windows based environment and demonstrate a working knowledge of Microsoft Office programs

Lead management software experience preferred

TRAVEL / WORK SCHEDULE

Candidates should be open to flexible scheduling options and have the ability to adapt/change as needed.

This may include the ability to work additional hours or alternative shifts in order to meet business needs and essential functions of the job

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

13 days 16 hours ago

PHH Corporation

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Sales Supervisor PHH Corporation - Mount Laurel, NJ, United States

   

Location: Mount Laurel, NJ

Company Profile:
PHH Corporation (NYSE: PHH) was founded in 1946 by Duane Peterson, Harley Howell and Richard Heather. For over 60 years, PHH Corporation has helped our clients improve their business through outsourcing. We deliver world-class outsourcing solutions to our clients through our subsidiaries, PHH Mortgage and PHH Arval