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First Data Corporation

Sales Operations Coordinator - Denver

First Data Corporation - Greenwood Village, CO

Description First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.Job Responsibilities Sales Operations Coordinators are responsible for responding to customer inquiries accurately and in a time sensitive manner. The representative will work both individually and in a team setting taking calls, emails and requests from merchants, partners, and sales groups within CardConnect. TASKS AND RESPONSIBILITIES: Enter, report and track all inbound leads by channel within Salesforce. Complete savings analysis for Sales Consultants to meet SLA. Conduct rate reviews for current merchants. Complete ProfitStars ACH applications. Send out lead reporting to external and internal partners on a regular basis. Upload and scrub lead lists provided by partners. Individual identifies issues and solutions while working within the scope of responsibility to solve problems. Works collaboratively with other Sales Support Specialists team members to resolve issues with the ability to escalate critical issues to management when necessary. Communicates with sales consultants and internal departments to understand and relay questions and resolutions in regards to merchant processing.  Job Requirements High school Diploma required, college degree preferred Detail-oriented, team player with good organizational, problem solving, and communication skills. Previous Customer Service and\/or Data Entry experience, financial services\/banking industries preferred. Strong phone etiquette and call center experience preferred. This position requires dynamic individuals with time management skills and the ability to organize and manage multiple priorities and systems. Proficient in MS Word, MS Excel, and MS Outlook and familiar with Internet Explorer, Firefox, and Chrome. Experience with Salesforce.com preferred. Ability to type 80 desired; 60 wpm required. First Data is an Affirmative Action Equal Opportunity Employer (Minorities\/Females\/Vets\/Disabled\/LGBT)First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity\/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law. 

6 days 15 hours ago

First Data Corporation

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Sales Operations Coordinator - Denver First Data Corporation - Greenwood Village, CO, United States

   

Location: Greenwood Village, CO

Company Profile:
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.