Live chat
Dell Inc.

SOC Health Analyst

Dell Inc. - Lisle, IL

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Network Security Sr. Analyst (SOC Health and Triage) - SecureWorks

SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, SecureWorks also has received SC Magazine's Best Managed Security Service award and Frost & Sullivan's North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.

Working within the Security Operations Center (SOC), a Firewall Monitoring Sr. Analyst (Health and Triage team) will be part of our larger Dedicated Teams organization. The Dedicated Teams supports large enterprise client, which offers consistent processes and a highly complex environment for troubleshooting and learning.

Shift

Days (3rd) shift Sunday - Thursday 12am to 8:30am Eastern time.

Other shifts may also be available

Location

will be in any of our U.S. Security Operations Centers: Atlanta GA, Lisle IL (near Chicago), or Providence RI.

SOC Analyst Job Responsibilities

Take ownership of and troubleshoot tickets generated by the health monitoring system. Tickets consist of alerts for unreachable devices, devices not reporting events, and miscellaneous hardware and software failures

Meet service level agreements regarding response time and client notification

Remotely manage client devices and correct problems

Demonstrate excellent communication and client care skills by documenting all analysis work and communications within a ticketing system.

Professionally and courteously answer client phone calls and email by:

Authenticating callers

Creating and/or updating tickets for all work and requests

Handling client concerns

Requirements/Experience:

• Undergraduate degree in a systems administration, networking, or technical field such as computer science or engineering (Or, equivalent work experience)

Understanding of firewall and IDS technologies including; Check Point and Juniper SRX / Netscreen, Fortinet, and Tippingpoint

Understanding of Unix or Linux operating systems including, but not limited to:

- Navigating the directory structure

- Managing processes

- Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line

- Identifying potential problems from system logs

• Understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, the OSI model, and ability to read and interpret network diagrams

• Attention to detail, analytical and troubleshooting skills, and ability to maintain high levels of client satisfaction

• Excellent written and verbal communication skills

• Understanding of how intrusion detection, firewall, and other security devices operate

Preferred, but not required:

• Security and Product certifications are preferred, including but not limited to Network , A / Linux certification, CCNA, CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc.

Working knowledge of OOP Language and concepts.

Job Family: Information Technology

Job ID: R95892

Action

13 days 10 hours ago

Dell Inc.

apply

SOC Health Analyst Dell Inc. - Lisle, IL, United States

   

Location: Lisle, IL

Company Profile:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. Dell's name rings from the desktop to the data center. The world's #3 supplier of PCs (behind #1 Lenovo and #2 HP) Dell provides a broad range of technology products for the consumer, education, enterprise, and government sectors. In addition to its line of desktop and notebook PCs, Dell offers network servers, data storage systems, printers, Ethernet switches, and peripherals, such as displays and projectors. It also markets third-party software and hardware. The company's growing services unit provides asset recovery, financing, infrastructure consulting, support, systems integration, and training, as well as hosted IT services. Dell was taken private in 2013 in a deal valued at nearly $25 billion.