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Frontier Communications Corporation

SALES & SERVICE TECH

Frontier Communications Corporation - McCall, ID

Posted Internally-11/7-11/14

Location-This position will be in Riggins Yard

Union-IBEW 57

To install, maintain and repair customer voice switching and data communications equipment in a safe and efficient manner.

Install, maintain, diagnose and repair faults in customer premise equipment including Mitel, Avaya, Nortel, HP and Cisco

Repair, test, run wiring and jumpers to verify connections on Main Distribution Frame (MDF) in the CO and work on site with customer wiring

Install, maintain, update and document customer circuits and facilities - interface with business customers for Frontier services and equipment

Install, maintain and repair Customer Premise Equipment providing voice and data services; special circuits, xDSL, Video, VoIP and Data Networking

Strong

working knowledge of and the operation of communications equipment and technologies (both existing and new)

Work with installation and repair technicians to test and resolve customer problems, provide information to complete jobs, work orders and service orders, coordinate with assignments as needed

Process repair and return of electronic components and customer premise equipment equipment

Interface with internal/external customers in a professional manner to coordinate and disseminate information to complete job assignments and attain service objectives

Support and actively participate in promotion of company products and services - act as a sales referral outlet for Frontier while conducting regular business

Be mindful in security (both physical and logical) including the preventative maintenance of all customer network elements

Aids and assist other departments including contractors as required

Performs all other duties/assignments as required by supervisor

Provision and test both services and circuits both over copper and fiber optics facilities

Program and configure data and voice switching equipment as required - both central office and customer based

Candidate should be able to demonstrate the following skills:

Journeyman level understanding on Digital Subscriber Line (DSL) including equipment deployment in both ATM and IP environments. Strong and proven trouble shooting skills in xDSL services.

Understanding of Ethernet networking including equipment configuration, VLAN's, QoS and trouble shooting

Strong

working knowledge of wireless networking including WiFi configuration and maintenance.

Good understanding of telecommunications plant and facilities; both copper and fiber optics.

Hands on experience in customer premise equipment (CPE); including switches, routers and gateways

Must be a demonstrated team player with the ability work across disciplines in both voice and data communications

Ability and willingness to learn advanced data communications skills including classes and certifications

Strong understanding of data communications with demonstrated training and experience. Working knowledge of telecommunications operations, processes and procedures

Operate with demonstrated skills; equipment installation, configuration and trouble shooting. Hands on experience in connecting services and circuits: including DS-1's, DS-3's and OC-x and Ethernet.

Ability to work varying hours and to be on call as required by the business

Strong problem resolution skills are a requirement in this position

Requirements:

Must have a minimum of 2 to 5 years telecommunications experience including a

minimum

of 2 years in a CPE installation and maintenance environment

Must be proficient at installing, maintaining and repairing customer premise equipment; for both TDM and IP-based systems

Must have working knowledge of telecommunications operations, know and understand host and remote services, T-carrier, OC-x, fiber optic and copper-based circuits

Must have working knowledge of both voice and data communications; including but not limited to T-carrier, SONET, ISDN, DSL, Video and Data Networking products

Must have successfully completed at least 2 year post-high school training course in electronics, telecommunications or related discipline and/or have equivalent experience.

Must have successfully completed Basic Electronics/Digital Electronics screening or have equivalent certification

Must be

highly

proficient on the PC with emphasis on Windows environment; must possess working math skills. i.e IP subnetting.

Must be able to look at current processes/procedures and find better ways to improve the end result

Must be able to work independently; be a self-starter and be a strong team player and innovate to meet customer needs

Must have a sense of integrity and urgency for completing tasks

Must demonstrate good oral and written communication and be able to interface with both residential and business customers

Must operate a motor vehicle and hold a valid DL

CompTIA Network and A or associated data communications certifications preferred

Must be able to work aloft from a ladder and/or in confined spaces as well as in isolated areas

Preferred Skills:

Knowledge of Radio Frequency fundamentals

Knowledge of Radio Frequency behaviors

Knowledge of Radio Frequency spread spectrum technologies

Knowledge of Wireless network trouble diagnostics

Certified Wireless Technology Specialist (CWTS) preferred

Frontier is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information please visit:

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Job Location

MCCALL, Idaho, United States

Position Type

Full-Time/Regular

16 days 10 hours ago

Frontier Communications Corporation

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SALES & SERVICE TECH Frontier Communications Corporation - McCall, ID, United States

   

Location: McCall, ID

Company Profile:
Frontier Communications Corporation provides regulated and unregulated voice, data, and video services to residential, business, and wholesale customers in the United States. It provides access services that allow other carriers the use of facilities to originate and terminate the long distance voice and data traffic; local services, which include basic telephone wireline services to residential and non-residential customers; long distance services; data and Internet services comprising Internet access via high-speed or dial up Internet access, frame relay, Metro Ethernet, and asynchronous transfer mode switching services, as well as other data transmission services; and directory services that involves in the provision of white and yellow page directories of residential and business listings. The company was founded in 1927 and is based in Stamford, Connecticut.