Live chat
Mattel, Inc.

Retail Sales Lead

Mattel, Inc. - Chicago, IL

Retail Sales Lead172652AG Chicago Retail Store60611Retail ServiceAt American Girl, our vision isInspiring the Wonder of Childhood. We strive to achieve this vision primarily through our creative and enthusiastic employees whoDAREto be innovative, andTHRIVEin a friendly and fast-paced environment.

American Girl is committed to developing employees and supporting their career goals, helping themGROWwith a host of meaningful experiences and learning opportunities. And by promoting a culture ofBALANCEthat emphasizes working passionately and taking time to play often, we are proud of how our employeesLEADby example in all that they do Were looking for a dynamic individual as aLead Salesto assist the department manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. Your impact:Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.

Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills. Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience. Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.


High School degree or equivalent and some college, preferred. Minimum of 2 years work experience in sales in retail or service industry, preferred. Demonstrated ability to work with a broad and diverse work force.

A strong customer service background, with lead/supervisory experience, preferred. Excellent communication (both verbal and written) and organizational skills are essential. Must enjoy children and possess a warm and friendly demeanor.

Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word. Ability to work a flexible schedule including nights, weekends and holidays. ABOUT US American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT,, a creations company that inspires the wonder of childhood.

Headquartered in Middleton, WI, American Girl offers an inspiring world of dolls, experiences, and entertainment to empower and unite girls of all ages. Best-selling lines include Truly Me, Girl of the Year, Bitty Baby, WellieWishers, and the classic historical character line BeForever. American Girls mission is to help build girls of strong charactera goal that has already earned the loyalty of millions and the praise and trust of their parents and educators.

The company sells products through its award-winning catalogue, on, and in its experiential retail stores nationwide. Select American Girl product is also sold via ToysRUs. Outside of the U.S, American Girl products are sold at specialty boutiques with Indigo and Chapters in Canada and with El Palacio de Hierro in Mexico City. To learn more about American Girl or request a free catalogue, call 1-800-845-0005 or,, Mattel is an Affirmative Action/Equal Opportunity Employer F/M/Disability/Vet

9 days 6 hours ago

Mattel, Inc.


Retail Sales Lead Mattel, Inc. - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
"Leadership" at Mattel is the ability to develop and communicate a compelling picture of the future that inspires and motivates others to take action. Leaders at Mattel align themselves with Mattel's core values, exhibit leadership competencies and drive for success in our business strategies. In this way, we will work to achieve our vision, "Creating the Future of Play." Every day as Mattel's 28,000 employees worldwide strive to realize that vision, our leadership team is guiding the way.