Live chat
Microsoft Corporation

Retail Learning Specialist - The Fashion Centre at Pentagon City

Microsoft Corporation - Arlington, VA

Retail Learning Specialist - The Fashion Centre at Pentagon City

Retail Learning Specialist – Fashion Centre at Pentagon City

This Job is eligible for the following work arrangements:

Full-Time - 40 hours per week

Empower every person and every organization on the planet to achieve more.

Come as you are Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that’s possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.  

We provide:

A work environment that is diverse, inclusive, and welcoming of all  

Training that will make you feel empowered to do your best work even if you aren’t a tech expert

Career opportunities for all of our employees

Fantastic, comprehensive and competitive benefits for full-time and part-time employees  

Gratitude & recognition for our awesome employees  

Belief that at Microsoft #WeWinAsATeam  

Role Summary

The Retail Learning Specialist (RLS) possesses a passion for technology and supports the growth of each of the store team members by teaching them about our product line-up, customer service skills, and resources that will prepare them to offer a world-class customer experience. The RLS reports directly to the Store Manager and is the ultimate subject matter expert when it comes to role, product, demo, and sales training for all team members in the store. The RLS also partners with the HQ Readiness Team to help drive company and retail store priorities to ensure strategic objectives are met within the store.

Role Responsibilities

Customer Obsession

Generate customer obsession within our community through your passion and knowledge of everything Microsoft related

Create a learning environment that is passionate, fun, & filled with knowledge for our employees and customers which builds on our #WeWinAsATeam culture

Evangelize product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love  


Excel in fast paced and ambiguous situations by possessing impeccable organizational skills, patience and empathy

Be able to pivot in a changing in-store environment and circumstances   through world class customer and employee engagements

Proactively build your Microsoft product & service acumen in order to be the expert in everything related to our internal and external customers by learning through peers, self-educating, and showcasing product and service offerings  

Ability to be flexible and manage tasks according to the needs of business            

Drive for Results

Create an inclusive environment of modern story telling through insight sharing and self-discovery to deliver financial results  

Coach team members on sales skills and habits through observation to further enhance selling and support knowledge  

Observe customer interactions to provide sales and product coaching that can elevate overall store results and team engagement focus areas    

Ensure learning management tool results of the store team is meeting and exceeding company deadlines put into place  

Influencing for Impact


Infuse Microsoft Store culture, mission and values within the team, which will elevate in-store customer interactions    

Continuously promote product knowledge to others along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture  

Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates  



Feel empowered to impact and support store and corporate leadership teams in the development of innovative ways to make a larger impact in the lives of our customers

Combines resources to provide a thorough learning experience while partnering with teammates to achieve store and company goals

Connect with each team member to understand their readiness and learning needs to ensure they are able to deliver on all training content

Required Qualifications


2 years of experience in a teaching, training, or management capacity  

Preferred Qualifications


Previous technology/product/software training experience or related teaching experience in non-retail environment  

Experience in selling consumer electronics or technology solutions    

Deep understanding of Microsoft products including, but not limited to:   Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace.    

Time management, analytical and organizational skills with a high-level attention to detail  

Strong verbal and written communication skills    

Microsoft certifications OR experience/education in technology/IT    

College degree  

Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position.  


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.    

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job #




United States, Arlington (VA)

Job families


17 days 17 hours ago

Microsoft Corporation

Apply Now

Please review all application instructions before applying.

Location: Arlington, VA

Company Profile:
Microsoft Corporation develops, licenses, and supports software, services, and hardware devices. Its Windows division offers Windows operating system; Windows Services suite of applications and Web services, including and SkyDrive; Surface RT and Pro devices; and PC accessories. The company’s Server and Tools division provides server software, cloud-based services, and solutions; and training and certification to developers and information technology professionals, as well as builds standalone and software development lifecycle tools for software architects, developers, testers, and project managers. Its products include Windows Server operating systems, Windows Azure, Microsoft SQL Server, Windows Intune, Windows Embedded, Visual Studio, System Center products, Microsoft consulting services, and Premier product support services. The company’s Online Services division offers online information and content, including Bing, Bing Ads, and MSN. Its Microsoft Business division provides software and online services, such as Microsoft Office system consisting of Microsoft Office, SharePoint, Exchange, Lync, Yammer, and Microsoft Office project and office Visio; and Microsoft Dynamics business solutions, including Microsoft Dynamics ERP and Dynamics CRM, as well as Microsoft Office Web Apps and Microsoft Office 365, which are online service offerings. The company’s Entertainment and Devices division offers products and services designed to entertain and connect people. Its products include Xbox entertainment platform, including Xbox 360 gaming and entertainment console, Kinect for Xbox 360, Xbox 360 video games, and Xbox 360 accessories; Xbox LIVE; Skype; and Windows Phone. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online. It has a strategic partnership with DocuSign, Inc. and Ooyala. Microsoft Corporation was founded in 1975 and is headquartered in Redmond, Washington.