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Harley-Davidson Motor Company Inc

Representative II Account Services

Harley-Davidson Motor Company Inc - Carson City, NV

AUTO REQ ID: 5863BR

TITLE: Representative II Account Services

JOB FUNCTION: Loss Mitigation

STATE AND CITY: Nevada, Carson City

COMPANY: Harley-Davidson Financial Services

FULL OR PART-TIME: Full-Time

JOB SUMMARY

Under general supervision, the Account Services Associate II performs a wide variety of loan management services using a higher-level of understanding of tools/applications to arrive at complex solutions. This position is also responsible for assisting Account Services Associate II with daily volume processing and cash receipt processing activities. This position will assist with the Origination and Servicing teams with loan management services, as well as, assist customers with questions about their account, and research and resolve issues on a daily basis. The Account Services Associate II will assist with the training of new employees on processes and procedures.

PRIMARY RESPONSIBILITIES

* Accurate and timely processing of Customer Payments.

* Accurate and timely processing of Customer and Vendor payables.

* Provide accurate and timely processing of research and adjustments for customer accounts.

* Ensure daily completion of all assigned duties.

* Performs other duties as assigned

* Uses effective time management to ensure customer service experience is satisfactory and meets expectations

* Conducts outbound calls to customer to resolve account servicing issues

* Maintain a thorough understanding and execution of dual custody, separation of duties and internal controls.

* Ensure daily balancing on all related work for final reconciliation by the General Ledger team.

* Assists Origination and Servicing teams in research into customer account discrepancies

* Deliver exceptional customer service.

* Assists in testing and implementation of system changes, which results in seamless customer service.

EDUCATION REQUIRED

High-school diploma and

2-3 years of related experience

EXPERIENCE REQUIRED

* General knowledge of accounting principles. Previous work experience in accounting positions will be considered as an alternative to formal accounting education.

* Previous experience with payment posting and processing in a lending environment.

* Previous experience with manual and electronic payment processing (e.g. ACH payment systems).

* Previous experience and proficiency with Windows and Microsoft Office-based programs.

* Ability to balance daily work to system-generated reports.

* Ability to demonstrate knowledge and understanding of internal control concepts and principles.

* Keyboard skills with moderate speed and accuracy. Calculator by touch.

* Problem solving and the ability to make decisions

* Strong verbal and written communication skills

* Strong teamwork skills and the ability to interact effectively with all levels of staff

* Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment

SUPPLEMENTAL INFORMATION

EMPLOYEE BEHAVIOR

* Teamwork

* Accountability

* Integrity

* Creativity

* Diversity

* Drive for results

* Courage

* Respect for others

* Quality/continuous improvement

DIRECT REPORTS: No

TRAVEL REQUIRED: 0-10%

4 days

Harley-Davidson Motor Company Inc

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Representative II Account Services Harley-Davidson Motor Company Inc - Carson City, NV, United States

   

Location: Carson City, NV

Company Profile:
When riding your Harley-Davidson® motorcycle be sure to ride safely, respectfully and within the limits of the law and your abilities. Always wear a helmet, proper eyewear and protective clothing and insist your passenger does too. Never ride while under the influence of alcohol or drugs. Know your Harley motorcycle and read and understand your owner’s manual from cover to cover. Where available, sign up for a motorcycle safety training course today.