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Charter Communications

Rep 1 Customer Service Internet/Voice

Charter Communications - Bridgeton, MO

Rep 1 Customer Service Internet/Voice

in

Bridgeton

Missouri

Provides basic customer support related to Company services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Company and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Effectively present and discuss Company products and services.Convey an image of quality, integrity and superior understanding regarding services.Manage customer interactions professionally and efficiently.Effectively address customer questions, complaints and concerns.Remain current and knowledgeable on every aspect of supported product.Facilitate customer issue escalations to local management/support as requiredComply with company and call center policies and procedures.Accurately document customer account records based on actions taken.Fulfill work schedules as required.Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.Keep supervisor informed of any work-related concerns.Perform other duties as assigned.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to handle multiple tasksStrong organization and time management skillsExcellent interpersonal skillsProficiency with PCs, Microsoft Office Suite and general intranet navigationEducationHigh school diploma or equivalentRelated Work ExperienceExperience providing basic technical support to external customersPREFERRED QUALIFICATIONSRelated Work ExperiencePrevious ACSR experienceExperience working in cable operations and/or telecommunications call centerWORKING CONDITIONSNormal office conditions company's websiteEmployer's Job# 207198BRPlease visit job URL for more information about this opening and to view EOE statement.

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5 days 18 hours ago

Charter Communications

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Rep 1 Customer Service Internet/Voice Charter Communications - Bridgeton, MO, United States

   

Location: Bridgeton, MO

Company Profile:
Spectrum Business has faster Internet, advanced voice services and more HD for your business. Spectrum Business Internet is made to keep your workforce connected with the fastest speeds, plus NO Contract, NO Hidden Fees, & NO Taxes! Only $39.99/mo when bundled. Spectrum Business Voice-Unlimited Long Distance plus advanced Business Calling Features. Only $29.99/mo. with NO Fees. NO Taxes. NO Contract.