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Capital One Financial Corporation

Relationship Banker - Waldorf

Capital One Financial Corporation - Waldorf, MD

Relationship Banker - Waldorf




Charles Co-Waldorf Mrktplace (17253), United States of America, Waldorf, Maryland

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Relationship Banker - Waldorf

At Capital One, we are passionate about providing an exceptional customer experience while helping our personal and small business clients achieve their financial goals. As a Relationship Banker (RB), you will have the opportunity to use your love of working with people, needs-based solutions, and product knowledge to play a vital role in our customer’s banking experience. You will partner with other branch associates to provide innovative solutions for our customers.

We are looking for smart, ambitious and talented professionals to develop relationships, consult with clients and analyze which products and services best meet their needs. Join us and collaborate with other creative and goal-oriented team members in an environment where you can achieve your full potential.

This position is the first, role for an in-branch banker. The RB is responsible for proactively developing, managing, retaining, deepening, and growing customer relationships of our new and existing Consumer and Small Business customers. The Relationship Banker provides exceptional service through demonstrated ability to identify customer needs and consult customers by conducting needs-based assessments and educating customers on our products and services.

An RB must maintain set service goals, demonstrate skills-based behaviors, and acquire knowledge of complete line of products and services offered at the bank while working towards Relationship Banker certification. An RB must consistently demonstrate Service Excellence behaviors in their interactions with customers and in customer survey feedback.

General Responsibilities:

Live the company values of Excellence and Do the Right Thing

Act as a Customer Advocate

Contribute to a customer-centric culture, continuous improvement, innovation and change

Actively contributes to team’s success

Consistently use needs-based assessment tools to analyze and determine customer needs

Meet with prospects and customers as a result of needs-based conversations in-branch and from other lines of business

Leverage tools to recommend appropriate solutions in person, on the telephone or via other channels

Maintain a working knowledge of the complete line of products and services offered; takes responsibility to keep up to date and request assistance for further development needs

Take an active role in educating customers on other banking channels as well as other products and services

Fulfill any of our customer’s servicing needs with the intent of enhancing customer retention and engagement

Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

Able to travel between branches in assigned local area

Basic Qualifications:

High School Diploma, GED, equivalent certification, or military experience

At least 1 year of Customer Service experience or at least 1 year of Sales experience

Preferred Qualifications:

2 years Sales experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

2 days 13 hours ago

Capital One Financial Corporation


Relationship Banker - Waldorf Capital One Financial Corporation - Waldorf, MD, United States


Location: Waldorf, MD

Company Profile:
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.