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McKesson Corporation

Reimbursement Operations Supervisor

McKesson Corporation - Cary, NC

Reimbursement Operations Supervisor','17008771','!*!McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.Join our team of leaders to begin a rewarding career.Current Need 

Position Summary:

Works in a fast paced, high-volume contact center

environment with a variety of product support programs managing complex

reimbursement issues. This position is responsible for supervisory, fiscal, and

administrative workflow functions, applicable to reimbursement support

programs. This position will give direction, resolve problems and be

accountable for setting deadlines to ensure timely completion of work and

performance guarantees. This position is responsible for addressing escalated

reimbursement questions from patients, insurance companies, providers, and

clients specific to pharmaceutical products. Interacts with both internal and

external business partners to achieve optimal coverage and reimbursement for

pharmaceutical products.

 

Key Responsibilities:

Provides daily operations support to frontline

staff to effectively respond to escalated issues and complex cases referred

from pharmacy specialists, reimbursement specialists, and customers.       Monitors workload and assigns daily work to

frontline staff to ensure productivity levels are achieved.     Monitors telephone calls and reviews case

documentation to ensure quality and accuracy of frontline staff output. Works closely with Reimbursement Manager to

assure that McKesson is in compliance with all government regulatory anti-fraud

and abuse statutes.              Evaluates current policies and procedures and

develops improved standardized processes related to Reimbursement services in

order to maximize productivity and quality excellence thus achieving department

objectives.          Interacts with various departments, as needed,

to support ongoing Reimbursement activities and quality improvement efforts.    Administers company and local business unit

policies in a consistent and fair manner.      

','!*!Minimum Requirements

3 years’ customer service

experience and demonstrated leadership skills, depending on area of assignment

may be required to have relevant healthcare/insurance experience

 

Critical Skills

3 years of reimbursement  healthcare and supervisory/management related

experience Experience in the healthcare industry including,

but not limited to, Medicare and/or Medicaid program administration, insurance

verification and/or claim adjudication, physician’s office or outpatient

billing, pharmacy and/or pharmaceutical manufacturers Must be able to analyze specific data and

prepare written reports for management and client communications 2 - 3 years of call center experience preferred

 

Specialized Knowledge/Skills

Solid knowledge of customer service policies,

practices and systems, and demonstrates leadership skills Strong problem solving and decision making

skills Ability to effectively handle multiple

priorities within a changing environment Strong oral and written communication skills Strong organizational skills Computer literacyICD-10, HCPCS, CPT experience

 

Education

                4-year

degree in business or related field or equivalent experience

 

Physical Requirements (Lifting, standing, etc.) –  Normal office environment requirements

Benefits & Company StatementMcKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.Agency StatementNo agencies please.','United States-North Carolina-Cary','','','','','','Customer Care','McKesson Specialty Health','Regular','Standard','','Full-time','Day Job','','Dec 15, 2017','Reimbursement Operations Supervisor

10 days 16 hours ago

McKesson Corporation

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Reimbursement Operations Supervisor McKesson Corporation - Cary, NC, United States

   

Location: Cary, NC

Company Profile:
McKesson is in business for better health. As a company working with health care stakeholders in every setting, we are charting the course toward a stronger, more sustainable future for the entire industry.