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Humana Inc.

Receptionist - Continucare, Bilingual English/Spanish - Homestead, FL - Military veterans preferred

Humana Inc. - Homestead, FL

Role: Receptionist - Continucare, Bilingual English/Spanish - Homestead, FL

Assignment: Continucare

Location: Homestead, FL

Healthcare isn\u2019t just about health anymore. It\u2019s about caring for family, friends, finances, and personal life goals. It\u2019s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we\u2019re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.


Be a part of the Care Delivery Organization \u2013 making a difference in people\u2019s lives. In the Receptionist/ Administrative Operations Support for Continucare you will provide a wide variety of administrative and operational support services with duties and responsibilities that may include:


Provides a professional welcome to all patients and visitors who enter the medical office or call by phone, with courteous greetings and pro-active support.
Performs a detailed process of check-in for patients that includes obtaining and entering patient data, service eligibility, insurance verification, filling out forms, and collecting payments.
Schedules patient appointments that include Primary Care Physician, ancillary services, labs, Specialists, and other. Maintains integrity of the schedules in conjunction with Administration expectations for patient volumes.
Schedules transportation for patient appointments and communicates pro-actively with the Transportation department and other outside transportation vendors for the timely delivery of patients.
Maintains order of patient lobbies ensuring that all patients and visitors are being assisted in a timely fashion, and meeting the needs of patients.
Operates the incoming phone calls to the medical office in a thorough and timely manner, documenting telephonic encounters, gathering patient information, and resolving issues.
Makes outgoing phone calls to confirm appointments for the next day, to follow-up on patient issues, to reschedule appointments, and to communicate other information to patients as needed.
Works with statistical reports generated by Management to create goal-specific appointments for patients and documents these results.
Collaborates closely with inter-departments and specific corporate departments, ensuring that patient data integrity is maintained and services are provided.
Complies with regulatory agency guidelines and HIPPA protocols, and follows organizational procedures and expectations.
Provides feedback and insight to Center Administration with regard to patient experience, schedules, and office environments.
Performs other assignments and projects as assigned by Administration.

Role Essentials

High School Diploma or GED
1 year of prior receptionist or customer service experience
Bilingual English/Spanish
Excellent interpersonal and communication skills
Excellent customer service skills and telephone skills
Excellent computer skills, organizational, and multi-tasking skills
This role is considered patient facing and is part of Humana\u2019s Tuberculosis (TB) screening program. If selected for this role, it is also required to be screened for TB and ACHA Level 2 background check is required for your role.

Role Desirables

Experience with Geriatrics
Experience with Medicare/Medicaid

Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn\u2019t missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Testing for role
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

This role is considered patient facing and is part of Humana\u2019s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB and an ACHA Level 2 background check is required for your role.

At Humana, we know your well-being is important to you, and it\u2019s important to us too. That\u2019s why we\u2019re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

Humana is an organization with careers that change lives\u2014including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you\u2019re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.Apply now, or join our Talent Network so you can stay informed and up to date on what\u2019s happening at Humana.

11 days 6 hours ago

Humana Inc.


Receptionist - Continucare, Bilingual English/Spanish - Homestead, FL - Military veterans preferred Humana Inc. - Homestead, FL, United States


Location: Homestead, FL

Company Profile:
Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.