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American Tower Corporation.

Real Estate Account Manager

American Tower Corporation. - Woburn, MA


SUMMARY: The Land Management Organization protects and enhances the Company’s real estate interests by complying with contractual financial obligations, mitigating risk managing leases, and enhancing the landlord experience. The Real Estate Account Manager develops and maintains relationships with owners (or owners’ agents) of buildings managed by the Company.  The Account Manager negotiates, prioritizes, executes, manages, and resolves, on a site by site basis, all matters affecting the commercial readiness and security of the Company’s portfolio properties.  The Account Manager administers all contracts with owners, including management agreements, lease and sublease easements, rooftop easements, or similar contractual arrangements, to ensure that all obligations are met, resolve any disputes, and generally oversee American Tower’s performance.  The Account Manager serves as the single point of contact for property owners for all relationship and performance issues as they relate to collocation projects on these managed sites.  The incumbent coordinates with numerous internal stakeholders to determine the financial and legal requirements of each matter and manages issues from end-to-end.  Primary functions include, but are not limited to, resolution of owner damages claims and related matters, negotiation of landlord consent and compound expansions, financial modeling, profitability analysis, project management, and project prioritization.

Job Requirements
ESSENTIAL DUTIES:
Interface with large portfolio of property owners and property managers to execute on strategic plans for each account in order to mitigate churn risk, improve profitability, and provide for an enhanced customer experience. Serve as a single point of contact with owners (or their agents) for all required approvals for new collocation opportunities and existing rooftop tenant modifications. Negotiate business terms with owners for tenant rents, revenue share terms, consents, compound expansions, and agreement extensions. Resolve issues involving agreements with property owners while delivering consistent, high-quality customer service. Collaborate with internal parties to identify opportunities to enhance asset and portfolio value and execute projects within established budgets and timelines. Conduct financial analysis-associated pricing and negotiation of projects to ensure timely and appropriate completion. Properly track and provide real-time information for all matters, with a focus on data integrity, in order to easily report and communicate project status and forecasted timelines. Maintain database of all relevant contacts and notes of interactions with property owners currently contracted with the Company. Ensure all applicable processes, procedures, and policies are supported, documented, well communicated, and adhered to in a consistent and repeatable manner. Identify and contribute to the implementation of systems enhancements geared toward optimizing workflows, collaboration, and data quality. OTHER:  Other duties as assigned SUPERVISORY RESPONSIBILITIES: None. QUALIFICATIONS:
Demonstrated track record of building meaningful productive relationships with property owners, landlords, lessors, or other external clients. Ability to diagnose business challenges and then customize solutions and apply best-practices Strong organization, planning, and project management skills; ability to prioritize tasks to meet requirements and deadlines. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions. Ability to work in a time-sensitive and high volume environment. Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding. Good strategic and problem solving skills to effectively influence decision making in key negotiations. EDUCATION AND EXPERIENCE:
Bachelor’s degree or equivalent real estate experience required Minimum of 3 years of experience in customer service required; account management or real estate experience preferred Prior commercial leasing or property management experience preferred ENVIRONMENT: Approximately 100% performed in climate-controlled internal office environment working under normal office conditions.  Approximately 35% travel may be required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.

10 days 22 hours ago

American Tower Corporation.

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Real Estate Account Manager American Tower Corporation. - Woburn, MA, United States

   

Location: Woburn, MA

Company Profile:
Wireless technology connects people, devices and networks throughout the world. We help make that possible. Our multi-tenant leasing model offers communications sites that bridge the communication gap, keeping people and industries connected and in touch.