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TH Medical

RCM Customer Service Rep - $1,000 Sign On Bonus

TH Medical - Lebanon, NH

RCM Customer Service Rep - $1,000 Sign On Bonus','!*!As a part of the Tenet and

Catholic Health Initiatives family, Conifer Health brings 30 years of

healthcare industry expertise to clients in more than 135 local regions

nationwide. We help our clients strengthen their financial and clinical

performance, serve their communities and succeed at the business of healthcare.

Conifer Health helps organizations transition from volume to value-based care,

enhance the consumer and patient healthcare experience and improve quality,

cost and access to healthcare. Are you ready to be part of our solutions?  Welcome to the company that gives you the

resources and incentives to redefine healthcare services, with a competitive

benefits package and leadership to take your career to the next step!

 

JOB SUMMARY

Responsible for answering inbound customer service calls

related to patient accounting questions. When inbound call volumes are low

incumbent may make outbound follow up calls on outstanding AR accounts.

 

ESSENTIAL DUTIES AND

RESPONSIBILITIES

Include the

following. Others may be assigned.

Answer inbound customer service calls

and make some outbound follow up calls in a professional, service oriented

manner.  Answer the calls timely without

drops/abandons.         Ascertain the reason for the call and

assist the caller with their questions, concerns or problems with the focus on

first call resolution.  Facilitate

resolution by referring the matter to the issue/content expert.  Escalate the matter to a supervisor, request

the appropriate information or take appropriate action so that the issue expert

is able to effectively resolve the matter.      Other duties as assigned.','!*!KNOWLEDGE, SKILLS,

ABILITIES

To perform this job

successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or

ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

Exceptional customer service skills

including effective and efficient problem solving and analyzing skillsProfessional and calming tone of voice

with complete command of the English language free of use of inappropriate

grammarAbility to facilitate conversations with

others and establish an understanding of the customer's issue/reason for

contactAbility to perform essential job

functions with high degree of independence, flexibility, and creative problem

solving techniquesAbility to maintain control of the call

by de-escalating issues and instilling confidence that the resolution has been

found.Ability to function effectively under

stress of conflicting demands on time and attention and, sometimes, under

duress from difficult personalitiesAbility to interpret and apply

reimbursement aspects of managed healthcare contractsAttentive listening skills Ability to clearly articulate a response

to the customer using appropriate voice modulation

EDUCATION /

EXPERIENCE

Include minimum

education, technical training, and/or experience preferred to perform the job.

High school education or the equivalent1 – 2 years of prior experience in an

inbound call center and/or customer service environment; hospital patient

account billing with experience or knowledge of 3rd party reimbursements from

insurance companies and government payers is a plus.','Customer Service','NH-Lebanon','','','Full-time','Full-time','Days','Days','','','','','','','1805021001','RCM Customer Service Rep - $1,000 Sign On Bonus

23 days 3 hours ago

TH Medical

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RCM Customer Service Rep - $1,000 Sign On Bonus TH Medical - Lebanon, NH, United States

   

Location: Lebanon, NH

Company Profile:
At Tenet Healthcare, we’ve had a longstanding commitment to serving our patients, our employees, our physicians and our partners. Today, we’re one of the nation’s leading healthcare services companies, with a comprehensive network that extends from coast to coast: