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National General Insurance

Quality Assurance Analyst Job

National General Insurance - Winston Salem, NC

Our team in Winston-Salem, NC supports a very large policy/billing system used by National General Insurance which causes the group to continue growing and adding new headcount.

Primary Purpose:

This position coordinates and participates in project reviews, revisions, production problem corrections, enhancements, and usability testing of any functionality required to administer policy sales and servicing in the NPS and ANA operating systems and works as a liaison between developer, product managers, compliance and end-users. Provides expert business knowledge and technical support to successfully implement system changes to the comprehensive policy and agency management system to comply with filed programs for multiple states, companies, products and lines of business. Develops project plans for simultaneous complex projects. Guides and oversees workflow of other analysts when needed.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Evaluates business requests to determine feasibility, defines detailed business requirements and specifications, works with developer to define alternatives and recommends optimal solutions

Prepares overall project plan, incorporating system considerations for various operational areas, submits the request for programming, coordinates and drives successful delivery based on agreed to schedule

Prepares test plans and scenarios for usability testing, executes test scenarios, approves project implementation and verifies the production output upon implementation. Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product

Provides training for other business analysts to develop department resources therefore improving bench strength

Serves as business subject matter expert for developer and technical liaison for the business units for complex processes. Ensures a common, consistent product for all states, products and lines of business for internal and external system customers

Coordinates and documents the resolution of problems encountered during and subsequent to the usability testing

Reviews and researches complex production problems; determines the extent to which they are testing, development, or user errors. Determines impact of complex issues on the business units, develops alternative work processes until complex issues are resolved, works with developer to recreate problem and recommend solution

Provides support to many other areas. This includes researching additional factors affecting a cost benefit analysis and other analytic or diagnostic services that support decision making by management

Performs other duties as requested

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Several years of Property Casualty Insurance experience. Demonstrates thorough knowledge of multiple states, lines of business and various product lines, including rating, operations, and overall process workflow

4 to 5 years prior business analysis experience

Extensive project management experience and demonstrated skills

Demonstrates expert ability to provide guidance to less experienced personnel and prior experience training

Prior expert system knowledge and understanding of system processes

Demonstrates expert ability to understand and translate user needs into business specifications

Demonstrates expert ability to understand and translate user needs into programming specifications

Demonstrates expert knowledge of company operating systems and processes including the policy administration system

Demonstrates expert ability to conduct investigation and research into system errors and discrepancies

Demonstrates expert skill in the development of test plans and test cases through thorough analysis of requirements

Demonstrates expert understanding of risk-based testing and consistently applies it to testing assignments

Demonstrates expert knowledge and skills to support testing for all testing functions within the department

Demonstrates ability to represent the department and contribute to the strategy of executing the company objectives, with limited management guidance, and based on expert experience

Demonstrates strong attention to detail, organization skills, and timeliness in order to meet customer expectations

Demonstrates effective listening, communicate, interaction, discretion, and diplomacy skills

Expert organization and time management skills with the ability to work under pressure and adhere to aggressive project deadlines

Demonstrates the expert ability to analyze problems and create effective recommendations

Possess very strong verbal and written communication skills to interact with business and technical resources

Performs well in high-energy, dynamic and team-oriented environment

Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

High degree of initiative, mature judgment, and discretion

Proficient in Microsoft Office (Outlook, Word, Excel)

Desired Skills:

Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience

Expert knowledge and understanding multiple products and lines of business

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

* Paid Training

* Medical, Dental, Vision benefits

* Wellness Programs

* Life and Short/Long Term Disability Insurance

* 401k w/ Company Match

* Company Paid Holidays & Generous Time-off policy

* Employee Discount Program

* Career Advancement and Development Opportunities

* On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

* On-site Fitness Center (Cleveland and Dallas offices)

* Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

22 days 8 hours ago

National General Insurance


Quality Assurance Analyst Job National General Insurance - Winston Salem, NC, United States


Location: Winston Salem, NC

Company Profile:
We believe there's more to auto insurance than coverages and claims. At National General Insurance, we start with experience – yours. We're guided by your unique needs, translated into the policy that works best for you, your family and the vehicles you drive. Our job? To give you the benefits of our experience. More than 60 years of it, grounded in the automotive industry. We take pride in the insurance products and services we offer, designed to give you the best possible auto insurance coverage – affordably – from your first car to your 21st. We are committed to your complete satisfaction. And if you do need to make a claim, we'll handle it as quickly, professionally and gently as we can. We don't just want to “get” your business. We want to keep it.