Quality AnalystBriggs & Stratton - Wauwatosa, WI
In this role, your aptitude for and passionate interest in how things work will be heavily utilized every day as you investigate and evaluate engine and outdoor equipment failures that have been submitted via warranty claims to your department. You will service as the subject matter expert when discussing the details and merits of these claims with our equipment dealers and engine customers, and in doing so, will be responsible for spotting trends and emerging product quality issues and reporting on those trends for use by the companys other Quality professionals using specialized software applications. Job Responsibilities Processes and resolves warranty claims received from dealers, OEMs, and retailer accounts Investigates and reports on product failures and unusual dealer warranty trends Provides counsel on various warranty system and eClaim support/enhancements Gathers and analyzes claim data in preparation for various dealer audits Provides assistance to warranty analysts in parts return as requested Analyzes moderately complex warranty trend data and identifies warranty reduction projects; compiles and presents overview of warranty trend metrics Identifies emerging issues through the use of statistical techniques; compiles and presents emerging issues to key stakeholders Provides warranty and service history feedback and forecasts basic trends to necessary departments Participates in Failure Modes and Effects Analysis (FMEA) activities Your skills and experience in these areas will contribute to success in this role: Strong mechanical aptitude Demonstrated ability to problem solve and perform analysis techniques Well-developed communication skills, both verbal and written, for interacting with diverse groups of people Strong skills with data analysis/query tools Excellent customer service skills Excellent organizational skills and ability to multi-task and make independent decisions in a fast paced environment Fluent in English and primary language used in area of responsibility and/or location. Educational Requirements Associate s degree in related technical field or equivalent education/experience. Experience Requirements Minimum of five years similar experience in technical positions, data analysis roles or engine manufacturing. Customer interaction is strongly preferred. Physical & Environmental Requirements May travel up to 5% Briggs & Stratton Corporation, headquartered in Milwaukee, Wisconsin, is the world s largest producer of gasoline engines for outdoor power equipment. Its wholly owned subsidiaries include North America s number one marketer of pressure washers, and it is a leading designer, manufacturer and marketer of power generation, lawn and garden, turf care and job site products through its Briggs & Stratton , Simplicity , Snapper , Snapper Pro Ferris , PowerBoss , Allmand , Billy Goat , Murray , Branco and Victa brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in over 100 countries on six continents. Briggs & Stratton Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veterans status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.
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8 days 3 hours ago
applyQuality Analyst Briggs & Stratton - Wauwatosa, WI, United States
Our History Although today we are known for our reliable engines and outdoor power equipment, we have a rich history. For over 101-years, Briggs & Stratton has cultivated a legacy of innovation that will last for years to come. Products as diverse as electric refrigerators, battery eliminators, and coin-operated paper towel dispensing machines mark the Company’s dedication to finding ways to add value to the business.
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