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Hawaiian Airlines Inc.

QA Specialist, IT - Common Services

Hawaiian Airlines Inc. - Honolulu, HI

Position Overview

Common Services Quality Assurance Engineers work alongside Developers to ensure that the final work product meets the business and performance requirements by analyzing the specifications, developing scenarios that will prove, both positively and negatively, that the specifications have been met, and then developing automated test scripts that will run as part of the CI/CD delivery pipeline. Common Services QAEs must be able to think analytically and develop automated test processes to evaluate their solutions.

The Quality Assurance job family is responsible for ensuring the quality of the products that the IT Department delivers. QA works closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.

Key Responsibilities

Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness

Create supporting documentation and administrative reports (e.g., work orders, timesheets, and status reports) to facilitate the proper monitoring and control of project progress

Following functional testing planning activities, for projects of medium to high complexity, with a minimal level of supervision: test strategy, costing, budget, timeline, resourcing, scheduling, distribution of work, distribution of new and regression test packages, and/or sign-off, to ensure an effective and efficient testing approach

Effective resolution and follow-up of problems as they occur

Analyze trends to proactively prevent problems

Facilitate the analysis, design and programming of viable solutions to high complexity business problems according to user specifications

Develop or approve detail program specifications

For technical leads, contribute to technical design, decision-making, and tactical planning at the enterprise level

Ensure that systems are functionally appropriate, technically sound and integrated

Document and create test cases and to execute and verify those test cases as part of the overall functional testing of Information Technology products

Contribute to test planning

Participate in the activities to develop and execute test to validate system functionality against specifications

Take lead role in the testing of small to medium sized products

Ensure that systems software is thoroughly tested

Responsible for immediate response to production program problems and/or escalations as required

Work with Business, support or development teams in recommending process or system enhancements

Present and evaluate alternatives, coordinating and executing resolution

Develop cost analysis estimates

Other duties as assigned


Minimum Requirements

Bachelor’s Degree or equivalent combination of professional work experience and education

3 years of professional quality assurance software engineering

Completed at least 3 full product release cycles

Demonstrate experience in the following areas or technologies

C#, C++, or Java

Object oriented design and service oriented architecture

High-level and implementation design

Working with agile methodoligies

Selenium, Ready API SOASTA, or other automated testing tools

Azure, AWS, or Rackspace

Undertaking/completion of internal Quality Assurance Analyst Accreditation Program Level 2, or industry equivalent (e.g., American Society for Quality [ASQ] and Quality Assurance Institute [QAI])

Ability to deal with organizational issues of medium to high complexity and make appropriate decisions/trade-offs as required

Generate test plans, procedures, and work instructions from requirements

Setup and configure test setups, fixtures, and instrumentation as required by the test plans and or test standards

Implement and deploy test fixtures, testing apparatus and machines and verify their appropriateness

Ensure the accuracy and consistency of data results through thorough documentation processes

Oversee several test projects simultaneously and provide scheduling support to operations

Design test fixtures as required per customer requirements, test plan, and test standards

Validate test methods

Work well in a team environment

Execution of tests in accordance with the quality system

Possess a solid understanding of SDLC and testing concepts, metrics analysis, methodologies and documentation standards

Demonstrate good knowledge of supported platforms, operating systems, middleware, network components, and line of businesses and processes

Possess solid analytical skills for complex problem solving

Exhibit solid communication skills, both written and verbal

Preferred Qualifications

Microsoft Certified Professional Developer (MCPD) certification preferred

Experience with any of Selenuim, ReadyAPI, CloudTest, eMpulse, PowerShell

Experience with service oriented architecture and cloud services

1+ years programming experience in Java, C#, or equivalent

Airline industry experience

Experience working in Agile development environment

Master’s degree in Computer Science

Solid knowledge of the Microsoft technology stack

Knowledge of any of nServiceBus, MuleSoft, SiteCore, TFS, PowerShell, SQL, NoSQL, Active Directory

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by

Condé Nast Traveler

Travel + Leisure



have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at

. Follow Hawaiian’s Twitter updates ( @HawaiianAir

), become a fan on Facebook ( Hawaiian Airlines

), and follow us on Instagram ( hawaiianairlines

). For career postings and updates, follow Hawaiian’s LinkedIn


For media inquiries, please visit Hawaiian Airlines’ online newsroom

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

30 days

Hawaiian Airlines Inc.


QA Specialist, IT - Common Services Hawaiian Airlines Inc. - Honolulu, HI, United States


Location: Honolulu, HI

Company Profile:
Hawaiian Airlines was incorporated on January 30, 1929 under the name Inter-Island Airways Ltd. That year, thousands gathered in Honolulu to witness the departure of Hawaii's first scheduled inter-island flights to Maui and the Big Island of Hawaii. The fleet was comprised of two eight-passenger Sikorsky S-38 amphibian planes; six years later, larger 16-passenger Sikorsky S-43s were added to accommodate increased traffic and newly authorized inter-island airmail service.