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HRB Digital LLC.

QA Analyst

HRB Digital LLC. - Kansas City, MO


JOB SUMMARY

Responsible for the test execution of existing and new functionality in H&R Block applications and systems. Ensures that the applications function as specified in the documented requirements, use cases, design, and other approved documentation.  Able to document functional and system requirements.  Responsible for testing assigned functionality and their interaction with other internal components and applications. Utilizes test tools to automate, record defects and issues, update/create test cases, and to track test case execution status. Testing for each milestone is completed on time with a high level of quality.

Exhibits and delivers to quality assurance standards.  Maintains HPQC QA system of record; ensuring accuracy and transparency.

Supports the strategic direction of business and product development decisions in addition to tactical direction from leads and managers.

Quality Assurance protects production and ensures quality products are delivered to our clients. Quality is defined as contributing to solutions that deliver a high quality client experience with business and technical compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Write test plans and test cases in compliance with relevant organizational standards.

Creates clearly documented defects that enable a developer to recreate the issue.

Maintains and updates test cases, test designs, serviceware, and support documentation to ensure testing and support of applications is accurate.

Executes end-to-end functional tests and utilizes automated tests developed by others to exercise system as appropriate. Understands automation best practices and is able to develop basic automation scripts.  Collaborates to achieve end-to-end application and business process quality.

Acts as “customer advocate” when investigating defects found in production. Provides feedback based on application knowledge and understanding of customer issues. Reviews application and project documentation to ensure it meets customer needs. Trains others on application and customer knowledge.  Information, analysis and recommendations to support the product.

Understands the business needs the product is trying to meet and applies this understanding to guide testing. Applies a comprehensive understanding of the product functions and the marketplace in which it is sold effectively test assigned applications.

Skill set enables automation of at least 50% of test cases for existing functionality.  This includes the execution of existing automation test scripts as well as personally writing and executing automated test scripts.

Demonstrates ability to utilize \in house\ test harnesses or simulators.

Job Requirements
QUALIFICATIONSMinimum Requirements

Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent experience of 4 to 5 years

Minimum of 3 years Quality Assurance, Business Analysis, Software Testing or Technical Support experience

Experience writing and executing both positive and negative tests for complex projects

Strong understanding of QA's BDM lifecycle requirements.  Able to read and interpret all requirements and design documentation; building corresponding test cases that support a quality delivery

Thoroughly understands the application from the customer business process point of view.  Is able to build and execute positive and negative test cases based on business scenarios and/or use cases

Strong written and verbal communication skills with an external and internal customer focus in all interactions

Understands the relationships between \owned\ components and those with which they interface.  Capable of assisting with cross-component dependency analysis

Manages data accuracy for all deliverables within the QA test repository

Assesses the impact of all production changes, whether full project deployments or defect fixes.  Appropriately communicates risks and outlines mitigation plans

Preferred Requirements

Experience with creating, maintaining, and executing automated tests
Experience using a Play/Record automation tool such as TestComplete, QuickTestPro, or similar automation tools
Experience using HP Quality Center or equivalent test tools
Experience in business analysis, including writing requirements
Previous Call Center Experience required
IVR/Telecom experience a plus.
Web Based and SOA based testing experience required.
Experience with Clarify. Kana. Dovetail required

2 days 17 hours ago

HRB Digital LLC.

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QA Analyst HRB Digital LLC. - Kansas City, MO, United States

   

Location: Kansas City, MO

Company Profile:
H&R Block is the world’s largest tax services provider, having prepared more than 650 million tax returns since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, and on U.S. military bases around the world. An H&R Block branded retail office is located within five miles of most Americans. In fiscal 2014, H&R Block had revenues over $3.0 billion and prepared 24.2 million tax returns worldwide.